Not Happy

[perculaclown]

I emailed the customer service today already. I ordered 3 Diver Den's items and 2 sale items from Dr.Foster smith. Only 1 item arrived today and to make it worse. I was charged for 2 Diver Den's items.. and I only received one!!!! What is going on??

 

[dfs/la2]

Perculaclown,

Thank you for your Diver’s Den order and your post. We apologize to hear your order was not delivered as you expected. We will be happy to assist you. Please PM us your customer information or call our Customer Service Department at 800-443-1160.

Pat S.
LiveAquaria
Drs. Foster and Smith

 

[perculaclown]

I emailed cutomer service already and there is no response yet.

 

[t5Nitro]

Call them up at their 1-800 number on their website. Live Aquaria's customer service is great. They will assist you and get it straightend out.

 

[dfs/la2]

perculaclown,

Thank you for your post and recent emails. We apologize we were unable to get a response to you in a timely manner. If your situation has not been resolved please contact us so we can correct this for you.

We apologize for our error, please PM us with your order number and we would be happy to find out why this had occurred.

Have a great weekend!

Michelle H.
Drs. Foster and Smith
LiveAquaria

 

[perculaclown]

how can I PM you?? I have not received any email back from customer service?

 

[JTEAGUE]

Hit the pm button on the user panel in their post above.

 

[dfs/la2]

We have received your PM. We have sent you a PM in regards to your order inquiry. Should you have any other questions about your order we will be happy to assist you.

Thank you,

Michelle H.
Drs. Foster and Smith
LiveAquaria