brittlestar08
In Memoriam
Albert,
Won’t you help the situation I find myself in with your company? What appeared to be a decent order with you has turned into an ongoing nightmare. Please see this link as a reminder of what has happened at the beginning. You never addressed this post started back when I first placed my order with you on 12/11/07 http://reefcentral.com/forums/showthread.php?s=&threadid=1268942 hoping you will address this one now.
Several problems has lead us here. When I ordered with you ½ the stuff never arrived and were sent from your distributor later (see above link). However, you did apologize and said “I apologize about miscommunication in respect to the second package. It is completely my fold that I did not indicated at the time you placed your 2nd order order that those items will ship in separate box.†(statement was copied exactly as recieved, even grammatical and spelling errors was left as you see above). Placed an order with you for a bunch of stuff namely, a 100 GPD filter cartridge, received a 75 GPD filter cartridge instead. You even invoiced me for a 100 GPD filter but then you claim in phone conversation that I agreed to a 75 GPD filter. After I receive the wrong filter you claim that the 75 GPD filter is more efficient than the 100 GPD but could not explain how this is so. Then you kick me back to your distributor, after getting the specs from DOW (the manufacturer) the 75 GPD filter does not appear to be 15% more efficient than the 100 GPD filter as claimed by your distributor. After I pointed this out to your distributor he then conceded that its not an exact science after originally claiming that its at least 15% more efficient? I would be more than happy to post the specs. here if you’d like but from the beginning I wanted a 100 GPD filter just as it appears on my invoice you e-mailed me on Dec. 10th and THAT’S THE POINT. You sent me the wrong filter and than tried to cover it up by telling me it’s more efficient. Finally, you had the manufacturer Send me a replacement filter when you said that they will be sending it to you and you would then send it to me. This would have given you an opportunity to see what I received. The replacement was opened and dirty like it had been used or something. It was also packaged improperly to boot. The first incorrect filter at least came in a closed air tight bag. I also received MH bulbs that are not what I am used to getting like the discoloration of the bulbs glass. I’m talking about the inner as well as the outer glass. You could not explain why I received bulbs that had a burn mark inside. Again you kicked me back to the manufacturer. The inner burns was explained but I still have marks on the outside of the glass. Other issues was with the power compact fluorescent bulbs (see last post for clarifications). They also turn off intermittently at times and color is dull (as mentioned in the above post). Lastly, you sent me ionized filter media for my DI in a zip lock bag. Nuclear grade should be packaged in an air tight vacuum sealed bag, not a zip lock bag. As a result product spilled out of the zip lock bag. Not sure why you would send it in this manor. I could go on and on and tell you more issues that I have been dealing with in regard to this order but hopefully by now you get the point.
All told its been one thing after another and the issues with this order have been going on now for a couple of months as I have been kicked around by you from one distributor to another manufacturer and back to you. I wanted to return everything from the start and I mentioned that to you. However, you deceitfully instilled confidence in several phone conversations and also when you wrote the following in e-mail to me, “We stand behind our product and service and if you are not completely satisfied with any products that you received from us, please return it to us for full refund.†I took that comment at face value and trusted that you would make good on your promises. You kept telling me to speak to the manufacturer and your distributors and in the end if I’m still not happy I can return whatever I’m not satisfied with for a full refund. Since you were kicking me back and fourth between manufacturers and could not answer any of my concerns yourself in regard to the products, a lot of time was being exhausted. Well, after exhaustive emails back and forth between you me and the distributors and manufacturers, two months later I’m STILL not happy with product or service since its not just one thing that occurred here, more like one thing after another. Now you state in e-mail to me on Feb. 15th “Since there is nothing wrong with the lamps we can not accept them as a return. See our return policy“. That is your opinion alone, however, I have stated to you that there were issues from the start. Again please take a look at the link above. So, which is it? You will or won’t stand behind the defective items that I received?
I’d like to return everything for a full refund of my purchase price at this point. I lost not only time but also all confidence in Aquacave. Especially after my recent phone conversation with you. Your accusations and name calling was not necessary. You should always try and put yourself in your customers shoes first. But instead of doing that and rectifying you call me a liar and slandered me with accusations about me trying to somehow blackmail you. I have been telling you about the issues from day one. I purchased these items from you and it just hasn’t worked out. I would like to take you up on your offer that you stand behind your product and service as I am not satisfied with either one and would like to return everything for a full refund of purchase price.
Please tell me if its possible to end this transaction on a positive note? I’m trying to do this a different way with you in order to seek resolution. I have also followed up in email with you in this regard but I have not received a response and is the reason why I now post here. Please let me know if you still back your product and service. I have not been a happy customer from the start. Please take a look at my track record here on RC. I never had to speak badly about any vendor and I‘ve been in the hobby for over 10 years plus about 5 years freshwater and have three tanks. I look forward to hearing back from you soon.
Won’t you help the situation I find myself in with your company? What appeared to be a decent order with you has turned into an ongoing nightmare. Please see this link as a reminder of what has happened at the beginning. You never addressed this post started back when I first placed my order with you on 12/11/07 http://reefcentral.com/forums/showthread.php?s=&threadid=1268942 hoping you will address this one now.
Several problems has lead us here. When I ordered with you ½ the stuff never arrived and were sent from your distributor later (see above link). However, you did apologize and said “I apologize about miscommunication in respect to the second package. It is completely my fold that I did not indicated at the time you placed your 2nd order order that those items will ship in separate box.†(statement was copied exactly as recieved, even grammatical and spelling errors was left as you see above). Placed an order with you for a bunch of stuff namely, a 100 GPD filter cartridge, received a 75 GPD filter cartridge instead. You even invoiced me for a 100 GPD filter but then you claim in phone conversation that I agreed to a 75 GPD filter. After I receive the wrong filter you claim that the 75 GPD filter is more efficient than the 100 GPD but could not explain how this is so. Then you kick me back to your distributor, after getting the specs from DOW (the manufacturer) the 75 GPD filter does not appear to be 15% more efficient than the 100 GPD filter as claimed by your distributor. After I pointed this out to your distributor he then conceded that its not an exact science after originally claiming that its at least 15% more efficient? I would be more than happy to post the specs. here if you’d like but from the beginning I wanted a 100 GPD filter just as it appears on my invoice you e-mailed me on Dec. 10th and THAT’S THE POINT. You sent me the wrong filter and than tried to cover it up by telling me it’s more efficient. Finally, you had the manufacturer Send me a replacement filter when you said that they will be sending it to you and you would then send it to me. This would have given you an opportunity to see what I received. The replacement was opened and dirty like it had been used or something. It was also packaged improperly to boot. The first incorrect filter at least came in a closed air tight bag. I also received MH bulbs that are not what I am used to getting like the discoloration of the bulbs glass. I’m talking about the inner as well as the outer glass. You could not explain why I received bulbs that had a burn mark inside. Again you kicked me back to the manufacturer. The inner burns was explained but I still have marks on the outside of the glass. Other issues was with the power compact fluorescent bulbs (see last post for clarifications). They also turn off intermittently at times and color is dull (as mentioned in the above post). Lastly, you sent me ionized filter media for my DI in a zip lock bag. Nuclear grade should be packaged in an air tight vacuum sealed bag, not a zip lock bag. As a result product spilled out of the zip lock bag. Not sure why you would send it in this manor. I could go on and on and tell you more issues that I have been dealing with in regard to this order but hopefully by now you get the point.
All told its been one thing after another and the issues with this order have been going on now for a couple of months as I have been kicked around by you from one distributor to another manufacturer and back to you. I wanted to return everything from the start and I mentioned that to you. However, you deceitfully instilled confidence in several phone conversations and also when you wrote the following in e-mail to me, “We stand behind our product and service and if you are not completely satisfied with any products that you received from us, please return it to us for full refund.†I took that comment at face value and trusted that you would make good on your promises. You kept telling me to speak to the manufacturer and your distributors and in the end if I’m still not happy I can return whatever I’m not satisfied with for a full refund. Since you were kicking me back and fourth between manufacturers and could not answer any of my concerns yourself in regard to the products, a lot of time was being exhausted. Well, after exhaustive emails back and forth between you me and the distributors and manufacturers, two months later I’m STILL not happy with product or service since its not just one thing that occurred here, more like one thing after another. Now you state in e-mail to me on Feb. 15th “Since there is nothing wrong with the lamps we can not accept them as a return. See our return policy“. That is your opinion alone, however, I have stated to you that there were issues from the start. Again please take a look at the link above. So, which is it? You will or won’t stand behind the defective items that I received?
I’d like to return everything for a full refund of my purchase price at this point. I lost not only time but also all confidence in Aquacave. Especially after my recent phone conversation with you. Your accusations and name calling was not necessary. You should always try and put yourself in your customers shoes first. But instead of doing that and rectifying you call me a liar and slandered me with accusations about me trying to somehow blackmail you. I have been telling you about the issues from day one. I purchased these items from you and it just hasn’t worked out. I would like to take you up on your offer that you stand behind your product and service as I am not satisfied with either one and would like to return everything for a full refund of purchase price.
Please tell me if its possible to end this transaction on a positive note? I’m trying to do this a different way with you in order to seek resolution. I have also followed up in email with you in this regard but I have not received a response and is the reason why I now post here. Please let me know if you still back your product and service. I have not been a happy customer from the start. Please take a look at my track record here on RC. I never had to speak badly about any vendor and I‘ve been in the hobby for over 10 years plus about 5 years freshwater and have three tanks. I look forward to hearing back from you soon.
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