NOT SATISFIED, NOT RECTIFIED, corals not happy!

[brittlestar08]

<a href=showthread.php?s=&postid=11911815#post11911815 target=_blank>Originally posted</a> by AquaCave
Ben,
If you want to send the lamps in for replacement, let me know and we'll send you call tag for that package. After the lamps are inspected and if they are not working properly, we will send you replacement lamps.


Albert
www.aquacave.com

Sorry, once again... DONT TRUST YOU AFTER ALL OF THE LIES. either you send it first or refund. end of story.

I guess there won't be any kissing after all

 

[brittlestar08]

quote:
--------------------------------------------------------------------------------
Originally posted by AquaCave
Ben,
Like I said earlier, since you do not want to be helped, there is not much I can do for you.

Albert
www.aquacave.com
--------------------------------------------------------------------------------




sure I do, I want you to do what you promised... that is make a full refund on the items I have discussed.

or

send replacements for them to me first. Than I will send the other crap back to yah! than we can kiss and make up, K? :love1:


ARE YOU EVER GOING TO DO THE RIGHT THING?

 

[brittlestar08]

aquacave, you've been repating yourself with alot of nonsence wy don't you try and offer a rel resolution that works.

ONE THAT YOU HAVE PROMISED FROM THE BEGINNING... A REFUND!

OR

YOU COULD SEND ME REPLACEMENTS. I WILL BE HAPPY TO SEND EVERYTHING BACK. hOWEVER, IF THIS AND IF THAT WILL NOT WORK FOR ME. THATS BECASUE YOU HAVN'T BEEN STRAIGHT WITH ME. REMEMBER?

 

[brittlestar08]

HERE YOU GO... REMEMBER THIS E-MAIL?

----- Original Message -----
From: "customercare"
To:
Sent: Friday, December 14, 2007 11:53 AM
Subject: Re: Your order from aquacave.com

Just let me know when you decide to return any of the items.
We will send you a prepaid return tag.

Albert
www.aquacave.com

AND THIS ONE SAIS IT ALL....

From: "customercare"
To:
Sent: Thursday, December 13, 2007 10:32 PM
Subject: Re: Your order from aquacave.com

We stand behind our product and service and if you are not completely satisfied with any products that you received from us, please return it to us for full refund.

Albert Andrasz
www.aquacave.com


I'M COMPLETLY UNSATISFIED WITH THE OREDER, OR YOUR PRODUCT AND/OR YOUR SERVICE. I'D RATHER GET THE REFUND. BUT AGAIN I WILL ACCEPT REPLACEMENTS IF AND ONLY IF YOU SEND THEM TO ME. THAN YOU CAN SEND ME A CALL TAG AND I CAN RETURN EVERYTHING BACK TO YOU. I'M SICK OF DOING THINGS OUR WAY TO GET NO WEHERE WITH YOUR COMPANY. IF YOU DON'T WANT TO DO IT MY WAY THAN ISSUE THE PROMISSED REFUND. IT'S SIMPLE!

 

[asm481]

lol

 

[Jeff]

Wow, I thaught this thread was over. I have a feeling you have lost your fight Ben. It really looks like Albert tried to help you and even offered to bend the rules by allowing you to return your items that you state need to be replaced. By the way you conduct yourself I wouldnt have even responded to you if I were Albert but he seems more patient then me. If you think that you can have him send you the items before you send yours back, you are mistaken as Alberts responces have shown here. I wonder if Albert has given up on you yet and has decided to stop responding to you. I would have a long time back. Good luck

 

[brittlestar08]

hey fireman, I thought you were going to stop responding to this thread... remember? did albert put you upto it? the last you called me a liar. did you decide together what I'm lieing about yet? LOL

 

[Jeff]

OMG lol, you are right. I will stop responding. this thread came up when I hit the get new button. Take care Ben and good luck

 

[brittlestar08]

you should, since you really just make acusations without basis.

Albert should respond not you.

 

[wolf pup]

<a href=showthread.php?s=&postid=11911624#post11911624 target=_blank>Originally posted</a> by brittlestar08
Albert,

the problem is that you have been dishonest with me and lied to me from the begining. You have also been trying to cover your mess ups from the start.

Yup, I did say that I would rather sell the items... BUT, thats becasue I also stated that its becasue I do not trust you after all of the deciet and lies.

What "you said" was that IF THERE IS ANYTHING WRONG WITH THE BULBS THAN I CAN GET A CREDIT. I'm not going to waste my time send everything in just for you to say, theres no scratches or anything wrong, SORRY! especially that you have been saying this from the start of this thread.

Do you really think I would drag this out for nothng? I have better things to do. BUT, whats right is right.

The fact remains I was never taken care of and this was never rectified and your treatmnt of me was not only unproffesional but frankly disgusting.

NAH, unless you send replacements to me at this point I'm not going to return anything to waste my time further. and, yes at that point I will rather sell it all.

Hmmm - Libel? - "a publication without justification or lawful excuse which is calculated to injure the reputation of another by exposing him to hatred, contempt or ridicule."
(Parke, B. in Parmiter v. Coupland (1840) GM&W 105 at 108)

I don't imagine that Aquacave is suffering because of this thread but it seems to me that you are attempting to damage their reputation by posting on a public forum.

I can only imagine how upset you are over what you perceive to be a horrible vendor experience but I think you might be better served by working through your credit card company or the BBB than starting a rant that can be entered into evidence.

If you are really upset contact the AG in the state where the company is licensed to do business. However, you need to be very sure you are in the right because the AG's office does not take kindly to issues of libel.

I somehow doubt that you can go in any of these directions at this point since you are dictating to the vendor what you "will do" rather than returning the items as directed. It seems to me that the vendor has offered you a means of resolution but you are still "stomping around."

 

[James77]

You placed your order 12/11/07, and Alberts offer to refund in the email was 12/13 and 12/14. If you were not happy, you should have taken the offer then. Not only did you not, you actually stated this on 12/15
-
"so, overall this order started out great with some issues in the middle but happy to say that it ended great. so I plan on coming back again. thanks again."

You can't expect Aquacave, nor any other company, to refund you because you changed your mind 2 1/2 months later. I don't care what the reason is- you had your chance to return for a refund.

The offer he is giving now is decent, alot more than you would receive at other companies- but you still give horsecrap reasons for not accepting it. Accept the offer already and quit your whining.

As far as others responding- what did you expect to happen when you posted in a public forum?

 

[Trotter]

WOW, you have issues. Why would Aquacave even respond to you at this point? What must you be like in real life? This isnt their fault, its yours, and it really looks like they tried to do everything they could to make you happy but you keep asking for more and more. You are full hate I feel pity for you.

 

[brittlestar08]

what does AG stand for? And how do I contact them?

Anyway, I do agree with fireman on one point he has made... that is that this post is getting pointless. They don't wish to do a thing about my situation. I was responding to his last post but see its repetative to what he had already said befor.

 

[James77]

Attorney General.

 

[asm481]

Ya know what...this thread oughta just be shut down. We have a vendor who has done what a vendor should do to try and make this guy happy but Brittlestar only wants to rant and dictate how the world should be.
I applaud you Albert for remaining calm throughout this thread.

 

[mhurley]

I'm closing this.

This is beyond the purpose of this customer-sponsored forum.