thelostrican
I hate to post
well i have used marine depot from dec on for most of my major purchases, shipping is usually on the slow side, but they have a good inventory, prices are ok, etc...
anyhow from december till april i have ordered 8 times,
for a total of over 2600.00 usd...
anyhow on march i ordered 2 hydor koralias pump model 2. i recieved them on a timely manner well packed as always....
now may 10(not even 3 month old pumps) i start to get electrocuted by both pumps, i dont mean a little shock, i mean darn i cant put my hand on my tank kind of shock.....
i recieved a very polite email from trevor were he tells me were i can contact hydor, because maybe they can offer replacement...
wow gentleman were are your customer service values
i didnt buy the pumps from hydor, i bought them from marine depot, as such i expect a support from you guys...
if trulys this is what i can expect from marinedepot, so be it, the trash can is in the corner, but this at least might serve to possible customers before ordering.....
i am truly disapointed, thx god i didnt pull the triger on my next order....
regards,
Jose
anyhow from december till april i have ordered 8 times,
for a total of over 2600.00 usd...
anyhow on march i ordered 2 hydor koralias pump model 2. i recieved them on a timely manner well packed as always....
now may 10(not even 3 month old pumps) i start to get electrocuted by both pumps, i dont mean a little shock, i mean darn i cant put my hand on my tank kind of shock.....
i recieved a very polite email from trevor were he tells me were i can contact hydor, because maybe they can offer replacement...
wow gentleman were are your customer service values
i didnt buy the pumps from hydor, i bought them from marine depot, as such i expect a support from you guys...
if trulys this is what i can expect from marinedepot, so be it, the trash can is in the corner, but this at least might serve to possible customers before ordering.....
i am truly disapointed, thx god i didnt pull the triger on my next order....
regards,
Jose