order#100462931

[lorawalters13]

I placed an order this weekend and was assured that it would ship today but I have not received a tracking number. I requested it be held for pickup at FedEx which is an hour trip each way for me so I would like to know it will be there before I leave in the morning.

Thanks for your help.

 

[MarineDepot]

Hello Lorawalters13,

Thank you for your post. I am sorry that your rock order didn’t ship out as planned. However, you had requested for it to be sent overnight to you, but we didn’t receive an additional payment of $24.00 through PayPal until after our cut-off time for shipping yesterday. We can still ship it overnight to you today so you will receive it tomorrow at the FedEx hold facility. Please let me know if that is convenient and I will set it up for you. I apologize for the inconvenience. I hope I have helped.



If you have any additional questions, concerns or comments, please do not hesitate to contact us for assistance.





Kira,

Customer Service

MarineDepotLive.com
( 714.935.9607

 

[lorawalters13]

I still do not have a tracking number for my order. = (

 

[lorawalters13]

If it has not shipped out at this time then please refund my payment. Thanks

 

[MarineDepot]

Hi lorawalters13,

Thanks for the reply, I apologize that you did not receive any tracking information, Your order has shipped with Fed Ex Tracking number 950734959128, I just tracked your package and your package is Held at FedEx location for pickup at 2125 EXPRESS DR.

I did want to let you know that our facility did not have any of the 15lb Un-Cured Premium Live Rock Rubble (Tonga) available at this time. You will only be receiving the Fiji Premium Quality Un-Cured Live Rock (Fiji) at this time. We have refunded the appropriate cost adjustments to your account.

If you have any questions please feel free to contact us at 714.935.9607

Best Regards,

Walter