Order A2552310-1

[Zoom]

I got my order two hours late this morning The Fedex driver did not notice that my package was priority overnight by 10:30 Am .
Any way thank you for the shipping Credit.
The corals was pack very well and to my surprise one of the ORA acros was broken up in three pieces .
I really don't know for sure which one it is, here is a picture after i mount it with a small piece low heat epoxy and i hope it make it .
Can you tell me which one it is, I order a Ora chips and a Ora German with blue polyps.
Thank you again.

 

[dfs/la2]

Zoom,

We sincerely apologize your coral arrived broken into three pieces. We believe that the coral in the picture is the Chips Acropora Coral. We applied a credit on file for the cost of the coral. The piece you have attached to the rock should start to encrust over the epoxy pretty fast.

If you have any other questions or concerns, please contact us at 1-800-334-3699, via email at customerservice@LiveAquaria.com, or PM us.

Gwen S.
LiveAquaria

 

[Zoom]

Gwen S

Gwen S

Hi,
I did not post Here to get a credit for the coral .
You did more than enough to keep me a happy customer.
I just like you to tell me what it was that was all i needed .
Please take the Credit for the ORA Chips out off my account it is not fair to you.
I still light acclimate the corals but all off there polyps are out very nice SPS.
Thank you .
I still going to need some more corals in two to three weeks



So this is the German blue polyp ORA SPS.
The picture it is taking with flash.

 

[DFS/LA1]

Zoom.

We sincerely appreciate your gracious request to remove the credit from your file for the Chips Acropora Coral. We have taken this action per your request.

We are happy we were able to satisfy your concerns regarding your order. Please do not hesitate to contact us again should you need to use your 14 day Arrive Alive, Stay Alive® warranty on this item.

The photo you posted of your German blue ployp is very attractive and it’s great to hear you are following light acclimation for your new specimens!

We wish to thank you for being one of our valued customers. If there is anything else we can assist you with, please let us know. It is always a pleasure to work with all our wonderful customers!

Donna Z.
Supervisors
LiveAquaria
Drs. Foster & Smith