order A2649433

[kdblove_99]

Hello,

I placed this order on saturday. I emailed Requesting a wednesday delivery. Hoping to maybe add a fish to it today and i started my new job today and getting away tomorrow will not be possible.

You emailed back saying no problem the order is scheduled for Wednesday delivery. then 2 hrs later i get a email saying that my order had shipped with tracking info, what is up with this?

I have always had excellence experiences with Drfosters and LA.

Davey

 

[dfs/la2]

Davey,

Thank you for your post and your recent order. We apologize that it was indicated in the email to you that we could guarantee this change to be made. Generally when an order has already been sent to our vender for shipping and a change is requested, we will try our best to contact the facility and make the change. However, as they start shipping these orders quite early in the morning, there is no guarantee that the changes will be made. Please feel free on future orders to ask for the order to be held open until the day of shipping, to allow for any possible changes or additions. Again we do apologize for any inconvenience that this has caused you.

Sandy C.
Live Aquaria
Drs. Foster and Smith

 

[kdblove_99]

Yeah thats the part. That they said it had been switched.

Thank you for your email. Per your request, we have scheduled your order to ship for Wednesday 12/31 delivery. Thank you for choosing Drs. Foster & Smith Live Aquaria for your live aquatic needs. You are a valued customer and we look forward to hearing from you in the future.

 

[dfs/la2]

Davey,

A PM has been sent to you regarding your order.

If we can be of further assistance please contact us.

Joyce F.
LiveAquaria
Drs. Foster & Smith

 

[kdblove_99]

I love you guys