Osmolator alarm problem

[trilinearmipmap]

I've had an osmolator for the past month, it pumps top-off water into my sump, I've had no problems until today.

I turned off all my power (switched off the power bars) before cleaning my skimmer. The return pump cut out due to no power, the sump water level rose high enough to float the float switch up for the emergency "high water" alarm. So when I turned the power back on, both the "low water level" and "high water level" red LED lights are on and the alarm is sounding, despite the water level being normal now.

I tried unplugging the power to the osmolator and plugging it back in, it is still happening.

I read the osmolator manual and it says if both high water and low water level alarms are on, then water has penetrated into the unit and it must be serviced. The controller unit is completely dry and not a drop of water has ever touched it, it is mounted well away from the sump.

I am leaving on a 10-day vacation on Friday and this may ruin my plans if I can't get it going quick. Any ideas?

 

[trilinearmipmap]

I examined the low water level sensor, it appears clean, I did not do the vinegar soak because it seems more of a controller problem than a sensor problem.

I checked the power supply with a multimeter and it is putting out voltage. I have it set on "9 V" the way it has always been.

I opened the case of the controller unit and examined it, I'm not much at electronics but nothing appeared wrong ie. no burnt/fried looking areas and no broken connections that I could notice.

I live in Canada, I hope this can be fixed somehow fairly quickly, I realize fixing it in the next few days is not realistic so I will make alternate plans for water top-off on my vacation.

 

[rvitko]

There is a simple possibility the error message can also come about if the sensor detects no water but the high level alarm is hung up. You might check that the float is not stuck against the rail and if you disassembled or removed the float that it was put back properly. The other possibility is if you installed or moved a ballast or big pump that you are having a magnetic interference issue the computer contains a relay and the float works on a magnet so any magnets in the proximity can cause this error message.

If this doesn't resolve it you will need to contact Phil Gilbert of Xenia at www.giesemannlicht.com for service in Canada.

 

[trilinearmipmap]

Thanks Roger.

I e-mailed Mr. Philippe Gilbert about this problem.

The Giesmannlicht.com site does not mention anything about Tunze products. Is Giesmannlicht responsible for distribution or warranty repairs of Tunze products in Canada?

 

[rvitko]

No, but Xenia is Phil distributes both products through his company Xenia Service Inc.

 

[trilinearmipmap]

Incredible customer service

Incredible customer service

I spoke to Philippe just now. He is sending me a NEW osmolator pronto, I just have to send him back the old one.

I will have my osmolator before I leave for vacation on Friday.

I wasn't expecting this. Within 14 hours of posting a problem on this board, the problem is being fixed.

 

[hawk66]

Hi, I'm just about to order one of these units, but to be clear, if the power goes out and the water level in the sump rises above the upper level shut off sensor does this cause a problem?

 

[trilinearmipmap]

It shouldn't cause a problem.

My alarm problem has not yet been diagnosed but normally the unit should not do this.

I suspect some problem with the electronics on the controller unit or a short in one of the sensors. Before I purchased this unit I researched it online and most people are very happy with them.