<a href=showthread.php?s=&postid=13673533#post13673533 target=_blank>Originally posted</a> by Bax
Wow! What an odd place to have a crack, it's not a load bearing point from the shipping. Kinda strange?
At least GC sent a fix for you, and I have to believe that it'll be Ok as it is inside the tank. Makes me a bit nervous, as I am preparing to order a tank fro GC very soon. That whole build em ship em and let em cure in your hands seems to be GC's MO.
Did you water test it yet?
Bax,
GlassCages was and is a easy company to deal with IMO.
We have not a single problem with them. I think more people will complain than to give a complement.
Once the ball starts to roll with complaints it will get out of control.
We spoke to them like we would like to be spoken too, and that's how they spoke to us.
GlassCages was willing to accommodate us in any way they could. send us a new tank or send a repair kit.
We think that it happened in shipping, due to the driver using a short pallet jack, not with the extended forks. I hope I explained that correctly. So I would suggest that if you do use them ask for a pallet jack with extended forks........ Don't be afraid to order a tank... just learn from our experience.
I am a little upset that we are having to repair a new tank.
I just don't want to wait for a new tank to be built.
no, we haven't water tested the tank yet, we haven't even taken the tank out of the box yet.