Placed an order

N

NewJerseyreef

New member
SO after months and when i say months i mean months of research i finally placed an order today with blue zoo aquatics!! :spin1:

Ive been emailing and called last night around 6 or 630 pacific time and was extremely happy that someone anwsered the phone even though it says they close at 530.

So i ordered:
flame angel
royal gramma
pink spot watchman
yellow eye kole tnag
15 red hermits
caribbean pistol shrimp
atlantic urchin

I will keep you updated with my experience! it should be here at 1030 am TOMORROW :bounce1::celeb2:
 
ok so in less than 24 hours i have receved my order and everyone looks alive!!! there was black on the sides of the bag for the kole tnag and flame angel but when i fish looked at it i was kinda stumped like hummmmm what happend then i looked in the toop and relized hahaha duhhh right now i have them floating so i will let everyone know in about 2 hours how they are!
 
ahhhhhhhh not as well as i thought i lost the pistol shrimp and urchin in delivery and then my pink spot goby died a day and a half later then its been days and they wont reply to my emails very upset and my flame angel seems to have flukes may or may not have come with it... did a fresh watewr dip seems to be better
 
that's a bummer to hear - they have a fish I want - how long did it take to get to you? Was it packaged appropriately?
 
Hi JJ,

Sorry for the late response here in this forum. How is the flame angel doing? I know we have been corresponding via phone and email but I wanted to check in with you here as well. If you need any more help, feel free to call us. Take care.
 
well everything and i mean everything has fianlly passed away from the oder that i placed with you guys. the angels eyes were completely cloudy and i was aple to perform a freshwater dip and was able to catch him without it seemed like him ever even noticing me approach him i am so umbelievely unhappy. All of the tanks residents prior to the order and still alive and doing extremely well. all my inverts and fish are all perfectly fine. i have no idea why its been just over 2 weeks and every las thing(expect the hermit crabs) have completly died. it just amazes me how my fish before are still thriving but the fish i recieved have passed. it makes me extremely upset and ive debated on even leaving the hobby because i hate to just keep buy fish and having them die. even though my LFS is about twice your price on fish ive NEVER had one FISH die. im so upset about the order and the fish that have passed
 
UPDATE! the flame angel is still alive i just performed another freshwater dip and seems to be doing better. i cannot believe the amount of flukes that came pouring off of its body its incredible. it was layin gont he ground and when i netted her she moved a little so i just dipped and she moved more and more. after about 5 minutes in the freshwater swimming again. the color of her is extremely pale and fins are chewed badly. im going to try my best to save her. i really hope that i can
 
Ive been screwed over by BlueZoo twice as well. Taught me not to ever order from them again. First I ordered a Clarkii and it was twice the size they told me it was, plus it had cloudy eye. Then I ordered two Latz clowns and they passed a couple weeks later. I thought it was at my fault so I ordered two more Latz, and what do you know both of them have cloudy eye and 1 of the Latz was deformed. I contacted them and they said that they didnt notice anything when they had them so I should just quarantine them myself. I asked for a refund and they said no, so I asked for an exchange and they said yes. Then they stopped responding to me and when I finally got a hold of them they said there was nothing they can do. I really hope theyll help you out and dont sccrew you over hundreds of dollars like they did to me.
IMO i would say just stay away from ordering from them. their livestock is poor in healthy. Sometimes paying a little extra money ends up paying off in the long run.
Goodluck to you :]
 
Yep.. I bought a colony of zoas and two fish..Their stock is just crap... I tried emailing them about my concerns and I got an "oh well" email and offered a pathetic partial refund..

I just tossed the zoas in the trash the day I got them.. It was unreal just how crappy they were..My "colony" was a bunch of rubble. I got a goby that died that first night.. My clean up crew was putting the finishing touches on it in the morning. The multicolored angel held on for 5 days. But he was too weak and full of flukes to survive.

Buy at your own risk... Because of this order I refuse to purchase anymore fish online.
 
I hate to even comment on a negative thread about BZ. My story is that I started ordering from them about this time last year, I spoke almost completely to Kris Wrey. I was 100% happy with him and what he sent me. My last 2 orders from them: the clams were bleached around the siphons, the Xmas worm rock was bleached and in terrible condition, the fish were subpar, and customer service was lacking. Now I understand Kris left some big shoes to fill and I will order from them again, but it will be a while. Those of us that have been in the hobby for a while know that websites constantly deal with problems. I think right now might just be a rough patch for them. I firmly believe they will get back to what they were.
 
franklypre said:
I hate to even comment on a negative thread about BZ. My story is that I started ordering from them about this time last year, I spoke almost completely to Kris Wrey. I was 100% happy with him and what he sent me. My last 2 orders from them: the clams were bleached around the siphons, the Xmas worm rock was bleached and in terrible condition, the fish were subpar, and customer service was lacking. Now I understand Kris left some big shoes to fill and I will order from them again, but it will be a while. Those of us that have been in the hobby for a while know that websites constantly deal with problems. I think right now might just be a rough patch for them. I firmly believe they will get back to what they were.
Click to expand...

So should the customer suffer because they are going thru a rough patch? I breed/sell snakes and I understand that things happen when you deal with livestock but selling sick animals and then not making it right when people raise concerns is just not the right way to do business...

They live off of good hearted people like you that make excuses for their poor customer service and product. You shouldnt have to speak out for them..
 
Mrrealmadrid said:
So should the customer suffer because they are going thru a rough patch? I breed/sell snakes and I understand that things happen when you deal with livestock but selling sick animals and then not making it right when people raise concerns is just not the right way to do business...

They live off of good hearted people like you that make excuses for their poor customer service and product. You shouldnt have to speak out for them..
Click to expand...

Very true. Good costumer service is like what liveaquaria and vivid have offered me IMO. It's obvious that mistakes happen, but when the company is just Eh about it that what determines a good and bad company. Both Liveaquaria and vivid gave me back hundreds of dollars for the mistakes they made without any questions. That's Amazing service.
 
I purchased a Powder Blue Tang and Auriga Butterfly from BZ about three weeks ago after emailing about the sizes I wanted. I got the sizes I wanted and they are excellent specimens, disease free and eating very well. After two weeks in QT for observation they are now in the DT and doing great!

So, YMMV..... Thanks Mark for the excellent service, great pricing, perfect fish, and I will be placing another order soon.
 
thanks to all who gave their opinions, i was very close to placing an order with BZ, but now i think i'm going with liveaquaria.

problem with liveaquaria is that they seem to out of stock with many livestock quite often.
 
joeyshmoe said:
thanks to all who gave their opinions, i was very close to placing an order with BZ, but now i think i'm going with liveaquaria.

problem with liveaquaria is that they seem to out of stock with many livestock quite often.
Click to expand...

Glad we can help... Good choice.....I'm telling everyone that will listen about my experience. They can make their own conclusions afterward
 
Hey guys,

This thread is turning into a flame of our company. We appreciate feedback both positive and negative. We learn from this feedback and adjust our practices to best fit the needs of our customers. Having said that, it would be great if we had the opportunity to speak with each of you personally. We have been working with NewJerseyreef to resolve his issue already. We would love it if Mrrealmadrid and Luwe2008 would call 888-479-2583 or email customerservice@bluezooaquatics.com to work with each individually on their separate issues.

It is extremely rare that we cannot come to some kind conclusion that satisfies the customer's expectations. The times when we have not been able to do this have been when folks are simply not speaking up or not giving us a chance to work something out.

I think one poster said it correctly that mistakes will happen and it is the actions of the company and how they handle the mistakes that define a companies customer service. We pride ourselves on having a professional staff who treat all customers as individuals and work through problems until conclusion.

We also want to say thank you to Regalangel. We appreciate the kind words and look forward to helping you out with all of your future purchases.
 
i have absolutly no problem with the customer service over at BZA when i call Mark there has been absolutly perfect and has helped me through all my problems and has spent tons of time with me. Not one time has he said he needed to move on to another customer ive probably logged a couple of hours with him too. I plan on speaking with someone over there about my problems an that i have been experiencing and i understand that it doesnt happen often. Mark has explained the percentages to me and i never heard anything bad about you and that is what i put in my original post. I TRIED to find bad things and couldnt. the percentages he gave me were great. i just dont know what happened this time. I get very upset and i can only guess many people do when it comes to fish dieing because i feel like its my fault for causing their death. Mark has explain he is trying to make arrangements for me to speak with someone to talk to about the problems with my order and im expecting to talk soon.
 
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