Mrrealmadrid
Member
email sent
Placed an order
- Thread starter NewJerseyreef
- Start date
Mrrealmadrid
Member
What was the point of asking me to email you if there was no reply? Did you just want to look good on this thread?
What a joke...
scottyburger
New member
+1 on having had terrific experiences with Blue Zoo in the past, and will be ordering again soon.
Credit I haven't used......
Credit I haven't used......
Ive placed a few orders, always had some problem, coral finally died, etc. etc., my last order was a year or so ago, recieved most of the order and within a week or so, most all of it ended up dead. I worked with Chris and after lots of phone calls and emails, BZ finally sent me a "credit for most of my loss". Do I take another chance? Do I have to pay the shipping again? I think I'll just let them keep the money, its just too much of a hassle dealing with this company. I've had good luck with LiveAquaria and looks like I'll be doing business with them for the future..
Credit I haven't used......
Ive placed a few orders, always had some problem, coral finally died, etc. etc., my last order was a year or so ago, recieved most of the order and within a week or so, most all of it ended up dead. I worked with Chris and after lots of phone calls and emails, BZ finally sent me a "credit for most of my loss". Do I take another chance? Do I have to pay the shipping again? I think I'll just let them keep the money, its just too much of a hassle dealing with this company. I've had good luck with LiveAquaria and looks like I'll be doing business with them for the future..
Mrrealmadrid
Member
Yep. It's a headache to deal with them. But what really gets to me is how they act like they actually care on the forum then ignore you on when you contact them.
All we can do is inform people of how they really treat customers once they get their money so that others don't make the same mistake....
Mike @ Blue Zoo
New member
Hello Mr Real Madrid,
Thank you for speaking with me today and for working with me to reach an accord. Despite a few tough issues, reasonable minds have prevailed. Thanks again!
To Luwe2008 and GunnerO,
It is the intent of Blue Zoo Aquatics to resolve all customer service issues as quickly and amicably as possible. I encourage each of you to call 888-479-2583 and ask to speak to Mike regarding your individual concerns as voiced in this thread.
Thank you for speaking with me today and for working with me to reach an accord. Despite a few tough issues, reasonable minds have prevailed. Thanks again!
To Luwe2008 and GunnerO,
It is the intent of Blue Zoo Aquatics to resolve all customer service issues as quickly and amicably as possible. I encourage each of you to call 888-479-2583 and ask to speak to Mike regarding your individual concerns as voiced in this thread.
Mrrealmadrid
Member
Just got off the phone with Mike and after a very long conversation we came to an agreement.
I would like to note that this agreement came without Blue Zoo having to refund me one cent. Mike offered a FULL refund and I very politely declined.
The reason I didn’t take it was because he truly does care. Having a conversation with him helped me understand that we were both at fault and if I had just kept a level head then the outcome would have been very different. Neither he or his company is at fault for my reaction and so I take back my words which were, at times, very incorrect.
I still will never order any livestock online but Blue Zoo isn’t the reason why. I tried to blame them for that but I wasn’t taking all the variables into consideration.
I hope them all the best and would advise anyone that has an issue with Blue Zoo to speak to Mike directly before anything......
I would like to note that this agreement came without Blue Zoo having to refund me one cent. Mike offered a FULL refund and I very politely declined.
The reason I didn’t take it was because he truly does care. Having a conversation with him helped me understand that we were both at fault and if I had just kept a level head then the outcome would have been very different. Neither he or his company is at fault for my reaction and so I take back my words which were, at times, very incorrect.
I still will never order any livestock online but Blue Zoo isn’t the reason why. I tried to blame them for that but I wasn’t taking all the variables into consideration.
I hope them all the best and would advise anyone that has an issue with Blue Zoo to speak to Mike directly before anything......
Bluezoo
Bluezoo
I have to say that I have dealt with them many time. And like every place that receives live goods, retail aquarium stores and the like have fish that arrive dead or dying so its not really their fault but the nature of the business. Any fish or coral that I have gotten from bluezoo that has died has been promptly address by them and I have received a credit for each and everyone of them no questions and their email response is pretty quick.
Bluezoo
I have to say that I have dealt with them many time. And like every place that receives live goods, retail aquarium stores and the like have fish that arrive dead or dying so its not really their fault but the nature of the business. Any fish or coral that I have gotten from bluezoo that has died has been promptly address by them and I have received a credit for each and everyone of them no questions and their email response is pretty quick.
I just received my order from them last week and I have to say I am not very happy with it. First the size of the fish that I received for my order is all messed up. For example the sailfin tang which is supposed to be 1;1.5" is about 2.5", the rainfordi goby .75-1" is 2" and the clams 2' are maybe 1.5-1.75". They don't seem to understand that people order their fish in a certain size for a reason. It is not OK to subtitute for different sizes when they run out of the right size stocks.
Thanks for the update. I really don't think it is a matter of running out of stock on an item. It has more to do with picking for you, the customer, the healthiest possible specimens that have the best chance of survival in your system. In our world, smaller fish are usually the ones that have the least chance of survival so if there is ever a question about one particular animal's survivability, we will always opt for a slightly larger size than risk an animal dying. If you are extremely picky about exact sizes, please use the comments field on the order to place notes. We will do the best we can with your requests. I hope that helps for the next time you place an order. Thanks.
jwalker314
Member
i am planning on placing an order in the next few days, hoping all goes well, mainly ordering inverts. I will post my thoughts after I order
I know one thing, that is word of mouth is the best advertising you can ever get and based on everything in the thread that was said; I will NEVER oder from BZ. I just can not see it being worth the headache of having something go wrong. good luck to everyone else and happy reefing.
i have ordered from them one time before all of myt fish died all of the inverts lived and they did not send me te right amount of brine shrimp after talking with them i got a credit that had to be used in a little less than a month and they were out of stock on any of the fish that i wanted so all togeter it was a wash best of luck to you guys
Hey guys,
I guess this thread never dies
want1- All of our credits issued are good for one year, not one month. If you still have the credit, feel free to use it anytime you like. We actually do extend the credit longer than a year if needed. It is after all your money. The only reason we expire them in a year is for accounting reasons.
buck27- It is absolutely your prerogative to choose whomever you wish to supply your livestock. If you are basing your decision to not use us because of the perceived hassle of dealing with problems, then it is possible no online vendor is right for you. We process thousands of animals a day at it is a very small percentage of these animals that have problems. When problems do arise, if you contact us and let us know, then the issues remedied very quickly. You cannot get around some problems in this industry or the hobby and a good company will be prepared to deal with common issues when they come up. Just keep that in mind. Take care.
I guess this thread never dies
want1- All of our credits issued are good for one year, not one month. If you still have the credit, feel free to use it anytime you like. We actually do extend the credit longer than a year if needed. It is after all your money. The only reason we expire them in a year is for accounting reasons.
buck27- It is absolutely your prerogative to choose whomever you wish to supply your livestock. If you are basing your decision to not use us because of the perceived hassle of dealing with problems, then it is possible no online vendor is right for you. We process thousands of animals a day at it is a very small percentage of these animals that have problems. When problems do arise, if you contact us and let us know, then the issues remedied very quickly. You cannot get around some problems in this industry or the hobby and a good company will be prepared to deal with common issues when they come up. Just keep that in mind. Take care.
Jacob D
New member
I was going through some old emails and came across one from BZ, then I decided to visit the forum here to see what's going on and came across this thread.
I was almost not going to post but not for this comment from BZ:
The nature of my problem was also the size of the fish. The email I came across was regarding a bellus angelfish. I purchased a male and a female, the female came in tiny - way - under size and smaller than any other fish in the order, some of which should have been smaller than her. It's ridiculous to list sizes on the website then label the customer "picky" when the fish isn't in the size range listed. If nothing else someone from BZ should be contacting the customer to confirm a size discrepancy before anything ships... it seems like this would save BZ and customers a lot of headache.
I do have to say that Mike has been on top of the customer service for me. I contacted him via email and he was always quick to get back to me. I never asked for a refund, but I did ask for free shipping on any follow up order I placed no matter the dollar amount and Mike agreed to it (I was planning to purchase another single female bellus... the right size). I ended up losing both of the originally purchased fish due to a power outage in my QT and never placed an order for the third. It wasn't BZ's fault that I lost those fish but I still got the short end of the stick due to whatever mistake led to me getting the tiny angelfish (I did pay for a larger size afterall...)
I have not ordered anything from BZ since then and never used my free shipping credit. I don't know that I would stay away forever. Nobody is perfect but the other vendor I'm using has given me zero grief... you guys at BZ have some stiff competition out there and when customers (plural) are being vocal about a similar problem, maybe it's something that you should tackle head on. I would feel better about future orders if you had a policy in place specifically regarding livestock size deviation.
I was almost not going to post but not for this comment from BZ:
The nature of my problem was also the size of the fish. The email I came across was regarding a bellus angelfish. I purchased a male and a female, the female came in tiny - way - under size and smaller than any other fish in the order, some of which should have been smaller than her. It's ridiculous to list sizes on the website then label the customer "picky" when the fish isn't in the size range listed. If nothing else someone from BZ should be contacting the customer to confirm a size discrepancy before anything ships... it seems like this would save BZ and customers a lot of headache.
I do have to say that Mike has been on top of the customer service for me. I contacted him via email and he was always quick to get back to me. I never asked for a refund, but I did ask for free shipping on any follow up order I placed no matter the dollar amount and Mike agreed to it (I was planning to purchase another single female bellus... the right size). I ended up losing both of the originally purchased fish due to a power outage in my QT and never placed an order for the third. It wasn't BZ's fault that I lost those fish but I still got the short end of the stick due to whatever mistake led to me getting the tiny angelfish (I did pay for a larger size afterall...)
I have not ordered anything from BZ since then and never used my free shipping credit. I don't know that I would stay away forever. Nobody is perfect but the other vendor I'm using has given me zero grief... you guys at BZ have some stiff competition out there and when customers (plural) are being vocal about a similar problem, maybe it's something that you should tackle head on. I would feel better about future orders if you had a policy in place specifically regarding livestock size deviation.
nygiants72
New member
If people are so concern about the email issue, why not just call? They did provide the number and it seems like they respond faster when someone calls.
Shipping fishes is always stressful for them. Diseases are everywhere, thats why QTs are necessary.
Shipping fishes is always stressful for them. Diseases are everywhere, thats why QTs are necessary.
SpareParts
New member
I orderered from them last week. Got a couple blue velvet nudibranchs, cowries, fish, etc. Everything arrived a-ok and is thriving. I asked them to change my shipping address to pick up at the local fedex office. I asked for this while my order was in the process of being picked, and the destination resultingly came out unclear to their shipping dock folks. I want to say these guys went out of their way to get ahold of me and confirm my desired shipping location. In fact, I was quite impressed at their attention to getting it right, I think they even had to drop it off at a fed ex ship point after their normal pickup.
Anyway, want to say these guys have definitely got their s%%% together. Unparalled customer service. They've got my business.
Anyway, want to say these guys have definitely got their s%%% together. Unparalled customer service. They've got my business.
Wow, I guess I've been lucky!
I have ordered from them on two occasions for a total of five fish and had absolutely no issues. Fish were in excellent health and as described in size.
Would order from them without hesitation.
Only other on-line experience wasnt good at all and wouldnt order from them again.
Rick
I have ordered from them on two occasions for a total of five fish and had absolutely no issues. Fish were in excellent health and as described in size.
Would order from them without hesitation.
Only other on-line experience wasnt good at all and wouldnt order from them again.
Rick
VacavilleFC3S
New member
everything but a plate coral has survived since my pretty large order with them.
