Poor support/policies

Returns are for Defects only, but a good retailer knows when to bend the rules and let something slide. It's a careful balancing act because you don't want the public to know that it can be bent.
When we bend them we tell the customer its an extra special favour because they are a valued customer and please don't let anybody know or I would be in trouble ;)
 
Owsi, you call my not wanting a noisy pump a mood swing? ANOTHER childish taunt? Go argue with your kids and leave me alone. We figured out you were in bed with MD your very first post. It took MD almost a month to reply. You want to know why? Damage control. The last thing they want is this getting any more hits. This statement must have really ****ed Owsi off. It means their prices are going up along with healthcare, daycare, and insurance. It's all my fault.
" While our return policies have been sufficient for most of our customers in the past, we realize that changes are needed to accomodate others. We are in the process of reviewing our returns guidelines and the feedback is valuable. As soon as we have the new guidelines set, we will let you know."
They lost a valuable costumer in me. In my eyes the $130 pump was cheap compared to the problems I have been reading from other MD consumers. If that pump had lived up to all the hype, I wouldn't have found Dr. F&S. When I drop a dime over there, they say "thanks, did everything work properly and arrive alive?"
How is that not better than a kick in the balls?
 
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