Profilux Doser Screen Problem. Please help

[powder_blue]

Had my doser unplugged for a few days and now the screen is all garbled. I can barely see the controls and also the indicator lights for pumps 2-4 are out. The unit functions properly but I can't read the screen. The unit has been kept in a very safe place away from any hazards so I have no idea what caused this. I believe they have a 2 year warranty and I have read that this problem doesn't seem to be too uncommon with these units. I paid for the best and didn't get it. Hopefully their customer service is good because manually dosing isn't possible because I travel for work. Can someone please let me know how to contact support. Thanks in advance!

 

[Keyvan S]

you can contact:

GHL North America Distribution
www.ghlna.com

 

[AQD_ottawa]

In 2012 for a very short assembly run GHL were unfortunate to get a bad batch of screens from their manufacturer, bad batch in terms of not very tolerant to moist conditions.

GHL being the worlds leader in quality took it upon themselves to replace for free every single unit that suffered this issue

To date there have only been a handful of cases and each one dealt with as swiftly as possible, this is NOT a common issue, an unfortunate one for sure that all manufacturers can suffer from.

The important thing is how the company handle such a thing and GHL have shown their real colours in making sure new screens for the unfortunate few are shipped out as fast as we can get them from Germany.

I believe I received an email from you and when in the office I will reply tomorrow.

all the best
Michael

 

[powder_blue]

Sounds like a company that stands behind their products. I look forward to your reply and now I'll also consider a profilux controller for my new build. Treat me right and you've got a customer for life. More companies should look after their customers like this.

 

[Allmost]

same with mine, and I bought it last year ... why sell faulty units ?

any info how we can get support in Canada ?

mine is still working though, I have memorized how to program lol

 

[AQD_ottawa]

sorry i do not understand the point of the comment "why sell faulty units"

it was made VERY clear in the post above the reason for the few dosers that were effected by the bad batch of screens supplied to GHL. The issue came to light long after the batch was sold, I think thats very logically clear.

if you need a screen replaced and its still in warranty then contact us through normal channels.

 

[Allmost]

sorry i do not understand the point of the comment "why sell faulty units"

it was made VERY clear in the post above the reason for the few dosers that were effected by the bad batch of screens supplied to GHL. The issue came to light long after the batch was sold, I think thats very logically clear.

if you need a screen replaced and its still in warranty then contact us through normal channels.

would you mind sharing info on the normal channels ?

up here, everyone is blaming it on the next guy ... so we kinda gave up lol LFS saying its the wholesaler, wholesaler saying u didnt buy from me ... and so on ...

 

[AQD_ottawa]

normal channels typically mean going to your point of purchase if you have a warranty claim. if the LFS is not cooperative then you contact us by email or phone, not by public forum as we cant monitor all forums 24/7 for client warranty issues. Hope that helps.

 

[ChadRaay86]

I've got the same issue. Thanks for standing behind your products! An email will be on its way to you soon

 

[charlesmcgrath]

normal channels typically mean going to your point of purchase if you have a warranty claim. if the LFS is not cooperative then you contact us by email or phone, not by public forum as we cant monitor all forums 24/7 for client warranty issues. Hope that helps.

Hi unfortunately i appear to be having the same issue with my screen not working properly however i bought my product i the UK, who would you recommend is the best person to speak to as mine is unfortunately out of warranty.

Look forward to hearing from you

Thanks

Charlie

 

[AQD_ottawa]

you will need to talk to GHL directly info@ghl-kl.de

 

[powder_blue]

Wanted to say thanks for the superb support. Received my new screen and all is well. Not enough people post the positive outcomes of customer service and I wanted to make sure everyone knew my issue was handled swiftly with excellent communication. Thanks again Mike! :beer::beer::

 

[AQD_ottawa]

No problem glad we could help

 

[Keyvan S]

Thanks Michael, I just installed my new Version 1.2 replacement screen. It was a breeze to instal and i'm back dosing again....

Thanks for great customer service.
Cheers.
Kevin S