purple acropora problem?

[Hendersonracing]

I bought a really nice purple acropora a few days ago that came in broken up...would this cause bleaching a day later???/I done the normal acclimation by drip acclimating the specimen then adding him with no light for 10 hrs I turned the light on for 5 hrs 250 watt 14k and a few hrs later starting to bleach really bad....should these specimens be placed on the bottom for a long time before introducing them to light????the acro is about 24 iches below the light????Oh the acro did come in with another broken bag of birdsnest and was very cold because the heatpacks wee under water?????any help appreciated...I can post a pic If that will help?

 

[Hendersonracing]

 

[dfs/la2]

Joe,

Thank you for calling us regarding your order right away. We apologize for the condition your order arrived in and have extended your warranty period for an additional week. We have placed a credit on your customer file as per your conversation with one of our friendly LiveAquaria staff members. Please continue to keep us posted on the progress of your corals, we are always happy to help in any way we can.

After shipping it is not uncommon for the color of corals to fade. We recommend placing 5 to 10 layers of screening material above the new corals during the first few weeks. The screen could be made of egg crate light paneling or fiberglass mesh. The corals should be placed at the bottom, or bottom corner of your aquarium during this time. You will then remove one layer of the screening a day until the coral displays full coloration and appears to be fully expanded. Then slowly inch the coral to its preferred location over the next month or so. You may realize even better results by using half-light for the entire first week.

Light acclimation for corals is a slow process and can take up to a few months. Your patience will be rewarded when your corals are allowed to reach their full potential of beautiful, vibrant colors. Some of your new arrivals, though having had a rocky journey, will recover over time.

If there is anything else we can assist you with please contact us right away.

Joyce F.
LiveAquaria
Drs. Foster & Smith

 

[Hendersonracing]

as you can tell from the pic its RTN and no saving the corals..Im assuming its from the cold water they were laying in when they were delivered....it was 4 degrees here and the heat packed were submerged under the water!

 

[Hendersonracing]

my new color tip acro..1 day

 

[Hendersonracing]

these were this weeks orders...here are a few that came in last week & you cans ee the difference!!

 

[Hendersonracing]

here is the group from last week

 

[Hendersonracing]

 

[dfs/la2]

Hendersonracing,

We truly apologize your order was received in this condition. We appreciate and support your efforts to save any portion of these corals that you can. Thank you for calling again and speaking to our LiveAquaria Supervisor Donna, who was happy to credit your customer file for your entire order, including shipping to be used on a new order as you wish.

If you have further questions or concerns please feel free to contact us. You are a valued customer and we look forward to hearing from you in the future.

Joyce F.
LiveAquaria
Drs. Foster & Smith

 

[Hendersonracing]

Thanks Donna & the crew from Live Aquaria...came through as always!!