Rant

alabrew

New member
While I was posting about shops in the Birmingham area, I initially had this rant as part of that posting but thought it better as a stand alone thread, so here it goes...

IT REALLY ****ES ME OFF THAT NONE OF THE SHOPS HAVE PRICES ON THEIR CORALS AND YOU HAVE TO ASK FOR EVERY PIECE!!!!! This can sometimes be difficult to do if you can't get anyone to wait on you! (see post about B'ham shops)

I feel like they are "sizing" me up for how much they can get out of me. It also doesn't give a reference when you are at the counter and they ring up $55 and you could have sworn the they told you $45. They don't have to mark every tank for every piece. Valley Pets in Oxford has a price list tacked to the wall, I don't know why others can't do the same.

If you know a shop owner, tell them this is a poor business practice. How many other businesses do you know that don't price mark their products?

I feel better now.
 
My hubby and I do not like this practice either. I like a clearly marked price list. Price can determine if I am interested or not in a coral. It is embrassing to keep asking how much. I usually have an amount in mind that want to spent and have a general idea of what corals I am interested in at the moment. I like to think about my options before I buy.

Monica
 
I hate to say it but most stores are sizing you up. Ive been to alot of stores in AL,TN and in GA and 95% of them are that way. They try to get as much money out of you they can. I use to go to the stores in Bham until they made me feel like they didnt my money or they wanted to charge me more than what it was worth. Ive been in this hobby long enough to know what the price range on what im looking at should be.
 
Well some of it is they are constantly getting new live stock in and the prices change. That and most places get stock from more then one supplier. So they might have paid 15 for one frogspawn but maybe 20 for another. I do agree it would be nice if they had a price list beside each tank with atleast some of the corals and prices. I don't really think they do it to size you up. I think its just a lot of trouble to make price lists for whats in each tank every week or maybe even 2 or 3 times a week depending on how often they get in live stock.
 
Here is an idea for stores, when you get the livestock in... right down the price and put it in the tank. I have had issues all over the southeast and other places as well. It sucks getting sized up, this is a huge issue within reef keeping. Store owners need to get more organized, what would it take, 30 extra minutes for every shipment coming in to tag the price?
 
They could just write it on the tank with a marker and swipe it off when the new stock comes in, I hate having to ask about each and every piece i'm looking at.
 
IMO, I think the best system is one-price tanks - everything in this tank is $25, this one $35, etc. You can clearly divide a tank and do it the same way. If conditions/prices change, you change one number on the front of the tank or that section of the tank.

For 'special' frags, they aren't numerous enough at most places that the owner/manager couldn't have a list posted for them.
 
I agree, it would be nice to get prices posted. I hope that some shops that monitor this forum listen to us.

I think smaller shops can do price tagging without too much problem. However, I have seen large shops with a hundred or so little bags floating in tanks and just a couple of employees scurrying around to acclimate them and deal with customers at the same time. It would be difficult for them to get the prices up right away unless they are getting the same old things all the time.

I never got an impression that a shop does not want to talk to me. I may be insensitive to it, but I don't feel like they are sizing me up, although I was told that I don't wanna know how much a certain coral cost before. I wondered if they thought that I cannot afford it or if they were ashamed of the high price tag they had to give due to the purchasing cost.

When I ask about a fish or two or a coral during some of those busy time, shops usually check on prices for me promptly. I see them consulting an invoice/price list usually. I guess it's a privilege of being a regular.

They know that I don't buy or spend much at all. Like many seasoned hobbyists, I ask for things that shops don't carry commonly or ask them to get the things that don't sell well. Then, I ask them to take the extra things that grow too fast for me or the livestock that I no longer want. Am I a welcome customer? Probably not. Are you approaching this category of hobbyist?

Tomoko
 
Quote<Are you approaching this category of hobbyist? >

No, I am stocking a new tank and am looking for real corals and not frags. I spent $220 at Coral Reef, $250 at Aquarium Fantasies, and $280 at Valley. Aquarium Designs can't seem to see the bulge of cash in my pocket.

Shops too busy to help the customer? They need to re-prioritize. You can't keep a business w/o taking care of the customer, there is too much competition especially with the internet. I own a small retail business and know that if we gave the customer service I get, they would go straight to the net.

If the shop is consulting a price list then they should be able to post a price list. I understand that all pieces may not have the same price. Valley will put a range i.e $50-$70 in these instances.
 
I have been to a few shops with different tanks setup with all corals/frags are the same price in each tank.. IE they have a 25$ tank 35$ ect ect. I agree that this is a really nice way of doing it.. They don't need to list each and every coral on a list, But at the same time you can figure out the price very quick. I've noticed CRA has started writing more and more prices on the glass with a marker. But really every time I'm there people still ask cause they can't put a name with the coral. That also might be why some shops don't bother.
 
Alright, can't believe I'm going to do this, but I've got to get this out. (Plus, this this is a rant thread.)

8ball_99 is right. Most places get shipments from 2-3 regular wholesalers weekly, but then they have other "specialized" wholesalers that come in usually every few months. It's very impractical (and virtually impossible) to label each and every coral. You can't expect shops to spend time relabeling 70-150 coral/fish on 30 different tanks and get good customer service. All the employees would be running around with markers the entire time. Shipment times are usually horribly sporadic, too. Sometimes they come in a 11am, sometimes 6pm. And trust me, when you've been there all day and you get a shipment at 6, unpacked at 7, acclimated by 8, 30 minutes to write everything down is a lot of time. A lot of work goes into shipments, assuming they are acclimated and organized properly.
One-priced tanks are usually not an option. You can't keep up with what livestock is where, which shipments sold and which didn't, etc. It's a real PITA when it comes to fish of course... Someone could steal frags in a one-priced tank much easier, also. And trust me, it happens much more often than you would think.
Wholesale prices can literally vary by week, as it is quiet competitive. Prices vary even more by "season". A piece that's $35 one month might be $55 the next. A $5-$10 difference is pretty typical from week to week. Plus, sometimes the wholesellers have sales, combo packs, etc which also change the prices.
Yea, I'm sure some places do "size up" their customers, but I for one can honestly say I never did. The price on the sheet is the price it sells for. Period. If anything, coral would be sold lower than priced if they had not sold in a long time.

The problem with price lists is that they change so much. I can remember a few times we'd get a shipment in say, a coral beauty for $35. We'd post that week's list up. Then next week we'd get a shipment in and a coral beauty for $40. The customer would say they wanted to buy the coral beauty, and then when they get up to the register to pay they'd freak out because they were told it was $35 last week and it's $5 more this. They don't understand that yes, it's the same type fish, but no, it's not the SAME fish. The mark-up would be the exact same, but the wholesale price was higher the following week. That's not the LFS, that's the wholesaler.

Another thing that's really annoying is the "price of what it's worth" excuse, so here's the clean-cut truth about it that I've seen. The majority of shoppers in the B'ham area have reefs, but are not reefkeepers. They have something that looks cool in their home, but they aren't worried about researching livestock, equipment, etc. The truth is, there is no real "price range". I've seen people say a beautiful 4-5" wide tricolored cynarina is over priced at $85, and then turned around and said a $35 colony of brown button polyps is a steal. Unless you do a lot of coral research, people see coral as a pretty colorful thing and will pay depending on how much they like it. Why so many people go into shops and claim things are "so overpriced" is because they are educated as to what the particular piece can be bought on-line or at frag swaps, etc. A lot of people will go in and buy those "so overpriced" coral and be perfectly happy, because they see it as worth the money.

There is a huge divide in the types of customers LFS's receive. On one hand you have the hobbyist, who is informed and educated in reefkeeping. The hobbyist usually enters looking for a certain type of coral with a certain amount of money to spend, just as mltmtascp said. If the store doesn't have the piece, of the piece isn't in the price range, they won't buy anything. On the other hand you have the customers that enter with X amount of money. They usually have no real specific piece they are looking for, they just know they have X amount of money to spend. If they find something that's cool and under that X amount of money, they'll buy it. It's somewhat of a premeditative impulse-buy.

Whew....
 
<a href=showthread.php?s=&postid=13526292#post13526292 target=_blank>Originally posted</a> by Tomoko Schum

They know that I don't buy or spend much at all. Like many seasoned hobbyists, I ask for things that shops don't carry commonly or ask them to get the things that don't sell well. Then, I ask them to take the extra things that grow too fast for me or the livestock that I no longer want. Am I a welcome customer? Probably not. Are you approaching this category of hobbyist?

Tomoko

I can promise you (IMO), they BEST thing about working in a LFS is seeing someone you know has knowledge of the hobby walk in. Probably the best part of the job for me was talking to customers about their tanks, working out problems, finding coral oddities and such for them. I always felt bad when they thought pieces were overpriced (nothing I could do...) but it's nice to talk to someone zoanthids and not "the pretty flower looking things". The non-hobbyists definitely spend more money, but it's so much easier helping a hobbyist And I think that's some cause of the problem in LFS employees not making customers feel welcomed. It's very difficult to gauge the knowledge level on customers. I know it's crazy talk, but it's often easier for the customer to approach the employee. Now, if the shops empty and someone doesn't say hey when you walk in the door, there's no excuse for tat type of bad service.
 
If you shop for anything in this world, you are fully aware that prices don't stay constant. For anything with an active supply chain and frequent shipments (produce and grocery items, for instance), just about any given item could have a given price on a given day, higher than the baseline a week later and lower the week after that.

People don't usually rant to the staff or management about a change at the grocery - they just would pass on the item if it is too highly priced for their budget. Those that rant at the LFS staff are not reasonable people. There are always customers and people that cannot be made happy.

All that said, though, the prices are always posted on the items, on the shelves or on the bins holding the goods. Barring an error or omission, you don't need to chase someone down to get a price. And you never need to wait 30 minutes until the two staffers finish with the people that they are helping (or BS-ing with).

Again (unfortunately), around here, asking about a coral immediately subjects you to the 'sizing-up' of the shop personnel. And if you actually know the scientific name of the coral you are asking about, you win an extra 15-25% added to the price. That's the local situation, and it stinks.

One-price tanks and zones of tanks worked pretty well at places like Cap Bay (and before anyone gets smart, that had nothing to do with why they went OOB). I still say it's the best way - when a shipment arrives, put the corals in the spots they need to go according to the asking price. If something in the market changes, change the price or price range on the front of the tank or move selected pieces to a different tank/price point. No confusion or hurt feelings on the price, and if people think a particular piece is overpriced, they won't have to ask the staff about it in the first place.
 
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Cappuccino Bay in Atlanta. They have all tanks priced as 30 dollars for everything in this tank, every thing in this tank 50 etc. This is the only place I know that does this.
I asked a salesman in Alabama"how much is this coral? She said it was 35, he said no it's 50" They sold it for 35 but still.... :bum:
 
I would think that the shops would get tired of having to take the time to tell every customer the prices of every piece, it would be a time saver to mark the prices. In my store, nearly every thing is marked and customers frustratingly still ask the price.

I don't believe that I am a difficult customer. On recent trips, when I get an employee to ask prices I am told that they don't know the prices and we'll have to get "Joe". One case, he was the only one there and called to get the price. When be pulled the piece it had some zoos on the back and he was afraid to sell it w/o charging extra so we had to wait for the other guy to get back from his break. It then was not the piece he thought it was from what he was told on the phone so the price changed.

I want to support my LFS. As small by owner I understand how difficult it is and how many hours it takes. I drove to shop the other day and they were closed during posted hours. In 12 years we have never been closed during regular hours, and we don't have any employees. We even meet customers by appointment when we are closed. Maybe my diffinition of customer service must be too high.
 
The stores in Nashville and Memphis that I've been to aren't like this (most of the time, everything is marked on the tank), but I have noticed they are down here. I didn't realize it was a common practice, though.
 
It was aquarium designs. They are also the shop that won't acknowledge or wait on me when I shop there. Maybe they think I am just a looker since I have been in like 4 times, walk around all the tanks twice and, since they act like I'm not even there, walk out. I keep being told "that's just how they are". I think it is unexcusable and I will not go back.

I like Valley. I'm sure they explained why they were closed.
 
<a href=showthread.php?s=&postid=13532633#post13532633 target=_blank>Originally posted</a> by Ramses66
Cappuccino Bay in Atlanta. They have all tanks priced as 30 dollars for everything in this tank, every thing in this tank 50 etc. This is the only place I know that does this.
I asked a salesman in Alabama"how much is this coral? She said it was 35, he said no it's 50" They sold it for 35 but still.... :bum:

A bit O/T - I mentioned it in my post, but unless something changed, Cap Bay is gone.
 
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