Received damaged Tropic Marin Expert Test Kit Set

[jc9394]

Hi,

I received the shipment from you guys this afternoon. The Tropic Marin Expert Test Kit Set's pH and Alk test reagent was leaked and there is nothing left in the bottle. How can I get this replace? My order number is 100381968.

Thanks,
John

 

[jc9394]

It did not appear damaged from UPS as everything else seems fine.

 

[MarineDepot]

Hi John,

Thanks for your post, I'm sorry to here that the Tropic Marin Expert Test Kit leaked. I went ahead and sent you a replacement at no cost to you. Your Replacement order number is 100384084, your replacement will ship today and you should receive it no later than Friday May 16th.

Please feel free to contact us with any further concerns you may have.

Walter F
Customer Services
www.Marinedepot.com
714.385.0080 Phone
714.385.0180 Fax

 

[jc9394]

thank you.

 

[MarineDepot]

Hi John,

Just following up with you, to make sure your replacement arrived well. Drop me a line at your earliest convenience.

Thanks again!

Walter