Fcamdog
New member
First, when I ordered I put in the comment box a request to be called before shipping my order. Two days after ordering I received an email with a tracking number. Since I was never called and still had questions I emailed the company and requested they please call me. (They do not list a phone number) I never received a phone call. Ever.
When the order came the hermits were micro sized. Every site I have ever ordered from listed the size of the animals, or if they didn't, you got at least medium sized specimens. These hermits were the size of a worn down pencil eraser head. Micro, not worth bothering with.
Here's the kicker, all 40 turbo snails were DOA. I called the company, I got the number off the paper that came with the shipment. Whomever I talked to would give me no information and would only take my name, shipping invoice number and contact information. I never received a phone call, ever, to this date.
After three business days and about four emails I finally got an email response. They offered to replace the snails that were DOA but would not ship without paying shipping, or ordering $50 of other merchandise. What they ship you isn't worth 1/2 of what they charge so I will never order from them again. The credit is worthless as it would have to pay about four times what their product is worth to get free shipping.
I honestly have never seen smaller hermit crabs in my 10 years in the hobby. I have also never had any company, in any business sector, refuse to call me to discuss a business transaction. This was especially disturbing considering that I requested to be called at least four different times.
Poor quality animals and non-existent customer service. Buyer beware with this company.
Fcamdog A.K.A. Fidel
When the order came the hermits were micro sized. Every site I have ever ordered from listed the size of the animals, or if they didn't, you got at least medium sized specimens. These hermits were the size of a worn down pencil eraser head. Micro, not worth bothering with.
Here's the kicker, all 40 turbo snails were DOA. I called the company, I got the number off the paper that came with the shipment. Whomever I talked to would give me no information and would only take my name, shipping invoice number and contact information. I never received a phone call, ever, to this date.
After three business days and about four emails I finally got an email response. They offered to replace the snails that were DOA but would not ship without paying shipping, or ordering $50 of other merchandise. What they ship you isn't worth 1/2 of what they charge so I will never order from them again. The credit is worthless as it would have to pay about four times what their product is worth to get free shipping.
I honestly have never seen smaller hermit crabs in my 10 years in the hobby. I have also never had any company, in any business sector, refuse to call me to discuss a business transaction. This was especially disturbing considering that I requested to be called at least four different times.
Poor quality animals and non-existent customer service. Buyer beware with this company.
Fcamdog A.K.A. Fidel
