Returning an Apex Jr

[daveverdo]

I realized I ordered the wrong product and tried to cancel the order but it was already processed.

I then tried to get an RMA and was provided with a message that said I cannot return the item. I am very upset because that is not consistent with what is stated on your website. The website only says you cannot accept returns after it is openned.

The website says "We are unable to accept returns of Digital Aquatics, Neptune Systems, Vertex Aquaristik, Aqua Illumination (AI), EcoTech Marine or NYOS products once the manufacturer's packaging seals have been broken."

Also on the page for the item it clearly states 60 day returns without any mention of exceptions for these items.

 

[daveverdo]

I did get an RMA for this item. Still disappointed with the inconsistencies in the stated policies. But I am happy with the result as of now.

 

[MarineDepot]

Thank you for shopping at Marine Depot

Thank you for shopping at Marine Depot

I did get an RMA for this item. Still disappointed with the inconsistencies in the stated policies. But I am happy with the result as of now.

Thank you for shopping with us. I am relieved to hear you were able to get that return authorized. We also really appreciate your feedback about the messaging on our website. I will speak with the team about making this clearer. I believe we can create rules so that the return insignia only appears on applicable products. For the small percentage of products that have a slightly different return policy, I think we can present something different so that shoppers are more informed pre-purchase. Let me know if we can be of further assistance in the meantime.