Crush Coral
New member
I am siding with the customer. He did not get what he paid for and is owed that. I would take that argument back to the vendor again.
RO/DI Unit Cautionary Tale
- Thread starter lanshark
- Start date
Hmmm I have to totally disagree with u guys regardless of weather he should have checked with a tds a company needs to stand by their product and if in fact it was sent with out a membrane then the company should send him one I bought a tds and never checked the membrane
I do use a tds though
I do use a tds though
Servillius
New member
There are any number of things Shark should have done and did not do. At bottom though, here is the situation:
1) Shark bought a product, 2) the product was incomplete, and 3) Shark has not been compensated for the shortfall.
Now Shark has a problem; I'm guessing there is no way to prove the product was incomplete when received. Without that proof, its a he said, she said and its way too late to make the claim. If, however, the vendor is willing to concede the part was, in fact, missing, then there is no reason not to make Shark whole.
Since the vendor has no way of knowing for sure what was missing, I think an equitable compromise would be a gracious resolution to a difficult situation.
1) Shark bought a product, 2) the product was incomplete, and 3) Shark has not been compensated for the shortfall.
Now Shark has a problem; I'm guessing there is no way to prove the product was incomplete when received. Without that proof, its a he said, she said and its way too late to make the claim. If, however, the vendor is willing to concede the part was, in fact, missing, then there is no reason not to make Shark whole.
Since the vendor has no way of knowing for sure what was missing, I think an equitable compromise would be a gracious resolution to a difficult situation.
JMartin104
New member
I think this is a good example of having a "base" understanding of the "things" we use for our hobby. 3 1/2 years tells me this person clearly does not have a base understanding of RODI (setup or maint.) - no offense intended :beer:. Had they, It's highly unlikely this situation would be where it is now.
As for the company, I would think it would be in their best interest to send out a free membrane - perhaps have "you" pay for shipping. But their discounted offer is still a good faith gesture after this amount of time.
Hope it works out for you!
As for the company, I would think it would be in their best interest to send out a free membrane - perhaps have "you" pay for shipping. But their discounted offer is still a good faith gesture after this amount of time.
Hope it works out for you!
Everyones Hero
New member
That's under the assumption that the customer actually didn't get the membrane & isn't trying to get a replacement for free.
If I bought a car & 4 years later take it back to the dealership telling them that they forgot to put in the AC compressor what do you think they're going to say?
sanchoy
New member
Yes 3.5 years before you notice something wrong is a tad far fetched. You should already have replaced several filters by then and to not notice that that the membrane was missing or a spike in nutrients is odd.
You have to think outside the box. From the vendor standpoint you past your statute of limitation, most units don't warrant out that long anyways 3.5 years. Its a bit shady to come after a business 3.5 years later.
From the customer point of view, If what you said is true, i would come out in the open and address the issue, name the vendor, so others will not suffer the same fate. Thats all you can do for now.
And the moral of the story for us all is:
Check your RODI units throughly before you set it up.
You have to think outside the box. From the vendor standpoint you past your statute of limitation, most units don't warrant out that long anyways 3.5 years. Its a bit shady to come after a business 3.5 years later.
From the customer point of view, If what you said is true, i would come out in the open and address the issue, name the vendor, so others will not suffer the same fate. Thats all you can do for now.
And the moral of the story for us all is:
Check your RODI units throughly before you set it up.
Sisterlimonpot
Premium Member
honestly stating who the vendor is only adds fuel to the fire and shouldn't be divulged, both parties share the responsibility, I'm sure that if after a few months the company would've sent the missing part. however from the companies stand point it's hard to determine whether it was there in the first place. I have very little doubt in my mind that there was ever a membrane to start with but that's not the issue, realizing this 4 years later is.
I know we would all expect the company to help out by sending one for no charge but if they did, it'll be because they wanted to not because they had to. willing to work with you is probably the best compromise.
However, I believe I bought my replacement membrane for $30 shipped. so unless yours is a unique membrane you can probably find it cheaper somewhere else.
I know we would all expect the company to help out by sending one for no charge but if they did, it'll be because they wanted to not because they had to. willing to work with you is probably the best compromise.
However, I believe I bought my replacement membrane for $30 shipped. so unless yours is a unique membrane you can probably find it cheaper somewhere else.
Buckeye Hydro
.Registered Member
Why are you replacing it so often?
JMartin104
New member
Ditto!
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