Roger - Tunze 3155 problem

[nicfo25]

Hello I am having problems with my ATO. It is reading that the water is at correct height when the water is nowhere near. Tryed resetting, pump runs for ten seconds then it says water level is level which its not. The system is only 3 yrs old. I believe the sensor may have went out. Please Help

 

[rvitko]

Please send it in, we can replace the sensor-

Tunze USA
305 Victor St
Austin, TX 78753

BTW, is that a paddlefish in your avatar? Very cool!

 

[nicfo25]

Is there anyway you guys can just send me a new one? Yes that is a paddlefish it weighed 94 pounds. We snag for them on the Missouri river in may.

 

[rvitko]

Are you comfortable unsoldering the old one and soldering in the new one?

Very cool, never caught one but I imagine they put up quite a fight.

 

[nicfo25]

How long would it take to get it back?

 

[rvitko]

We typically complete a repair within 48 hours of receipt, any additional delay would be shipping time. We will ship back by UPS ground.