clowndude
New member
So.. i have a alpha 170. I have a pump surging problem. Mine is a newer one with the adjustable venturi. How do i fix it?
Honestly if it is brand new send it back. You don't want to go through what I just went through with Proline Aquatics which is the US distributor for Vertex. Three months later and I still don't have my vertex fixed. I finally got the okay that they are going to replace the pump, only I gotta send my old one in first and then they will send it out next week. Apparently they told me that they are having a lot with pump issues. Their customer service is totally unacceptable in my book and where I work people would be fired over. Yes I know Proline isn't Vertex, but when they are the only people in the US you have to deal with for Vertex products that puts them together because you can't call Vertex direct.