scooters reef
New member
Placed an order and included a gift certificate number. When I received the invoice, and checked the on-line order history, neither showed the gift certificate has having been applied.
Since I changed my own plans, I did not worry too much, and just called the second time to be sure it was applied. I mentioned MYSELF that maybe the certificate was applied but not reflected on the invoice. I was told "No, if your invoice doesn't show it, it wasn't applied." I was assured it would be applied on this second order. However, I very quickly received the new invoice that, yet again, showed no discount for the certificate.
After e-mailing customercare I received a quick response. (In the e-mail, I asked if it was time to just post to RC. Although they have mostly resolved it, I'm still irritated enough that I feel it's appropriate). The rep that called me stated that the certificate HAD been applied to my first order (contradicting the last person I talked to), and further stated that I should see the difference in my next credit card statement. I asked WHY I had to reley on my own credit card statement, and why they couldn't have their own invoices reflect this. I was basically told he didn't know if it was possible, but he would pass it on to accounting.
To me, in this electronic age, I should NOT have to chase them to find out if it was really applied. It should be CLEARLY reflected right in the invoice. If I didn't pay that amount, then why does the invoice say I did? At least I finally know it was applied to an order SOMEWHERE (so it's not the end of the world) but is also not too impressive.
Second, while it is MY problem and mistake, I also noticed I came up a measly $2.53 short of getting free shipping on the first order. As a previous customer, a note would have been nice. However, it WAS my fault. I should have noticed and dropped in a small can of food or something. However, after having a problem, they could have made me happy by applying that $9.99 shipping to my second order. Instead, all i got was excuses about their accounting system
The sad part is, my second order exceeds the minimum for free shipping with no problem, but I need it fast and paid for it. STILL no offer to refund the shipping on the last order. Oh, these orders were less than a week apart, and the first one has still not been received. (Not a shipping complaint, just showing how close together they were).
In the last week I have ordered from 5 different places. Some aquarium related, some plumbing or electrical. I can't say I will NEVER order from MD again, but they are down to the "Only if nobody but them has what I need" category.
Since I changed my own plans, I did not worry too much, and just called the second time to be sure it was applied. I mentioned MYSELF that maybe the certificate was applied but not reflected on the invoice. I was told "No, if your invoice doesn't show it, it wasn't applied." I was assured it would be applied on this second order. However, I very quickly received the new invoice that, yet again, showed no discount for the certificate.
After e-mailing customercare I received a quick response. (In the e-mail, I asked if it was time to just post to RC. Although they have mostly resolved it, I'm still irritated enough that I feel it's appropriate). The rep that called me stated that the certificate HAD been applied to my first order (contradicting the last person I talked to), and further stated that I should see the difference in my next credit card statement. I asked WHY I had to reley on my own credit card statement, and why they couldn't have their own invoices reflect this. I was basically told he didn't know if it was possible, but he would pass it on to accounting.
To me, in this electronic age, I should NOT have to chase them to find out if it was really applied. It should be CLEARLY reflected right in the invoice. If I didn't pay that amount, then why does the invoice say I did? At least I finally know it was applied to an order SOMEWHERE (so it's not the end of the world) but is also not too impressive.
Second, while it is MY problem and mistake, I also noticed I came up a measly $2.53 short of getting free shipping on the first order. As a previous customer, a note would have been nice. However, it WAS my fault. I should have noticed and dropped in a small can of food or something. However, after having a problem, they could have made me happy by applying that $9.99 shipping to my second order. Instead, all i got was excuses about their accounting system
The sad part is, my second order exceeds the minimum for free shipping with no problem, but I need it fast and paid for it. STILL no offer to refund the shipping on the last order. Oh, these orders were less than a week apart, and the first one has still not been received. (Not a shipping complaint, just showing how close together they were).In the last week I have ordered from 5 different places. Some aquarium related, some plumbing or electrical. I can't say I will NEVER order from MD again, but they are down to the "Only if nobody but them has what I need" category.
