Shipment Tracking info not correct

[austinvanover]

I order some things two days ago and I received my confirmation and e-mail that they shipped, however there was no attached .pdf as the e-mail stated with my order information which is not really a big deal. My concern is that when I click on the tracking link on the website it brings up tracking for an order that is not mine and was shipped at the end of June and delivered in New Jersey earlier in the month. Is there an issue with your website? Can you provide me the correct tracking information if I provide you my order number?

Thank you,
Austin

 

[MarineDepot]

Thanks for the post, I apologize for the confusion. We were just advised by our Internet services Dept, that An issue has arisen where our warehouse management system is reusing tracking numbers. This means that when a new package is manifested in the warehouse it’s assigning the package a tracking number that was used by a recent shipment. Therefore if a customer were to track this package they would see the last customer’s tracking information until UPS made the pickup and scanned the package. At that point, the tracking is recycled. The tracking number you have is correct, If you track your order again you will see that your package is on the way to your destination. Our IT team is currently working on the problem and should be fixed soon once again I apologize for the inconvenience, please contact us if you have any further questions





Walter F

Marine Depot Customer Services

www.Marinedepot.com

714.385.0080 Phone

714.385.0180 Fax