Shocking...

[eznet2u]

I would like to say up front, that I LOVE Marine Depot.:love1:
I have bought 90% of my stuff through you guys. I recommend
you to whomever will listen.

Now, enough sucking up...on to the problem....

I have had a terrible time keeping coral alive in my tank for the past 5
months. I lost several colonies of SPS to RTN. Everything else has just
been slowly dying while I have tried everything to save them...

Tonight I was doing a water change/sump cleaning. I have a tiny nick on
my left hand. When I reached into the sump to pull out the skimmer for
cleaning...It lit me up! :eek1::eek2:

Through the process of elimination, I was able to find out that the stray
voltage was coming from one of my Korallia 4's. (Don't ask how I figured
this out).
I have 2 of the very first models that came out. I know that there was a
problem with this on some of the early models, but thought that it was
limited to the smaller Korallias. If I reach into the tank with my right
hand, it is unnoticeable.

Is there a way of fixing it?

 

[MarineDepot]

Hello eznet2u,


Thank for the post and the very kind words!, I am sorry to hear about the problem your having, here are a few suggestions to help your situation. First and foremost I recommend looking into purchasing a ground probe. This helps remove stray voltage from your aquarium. These grounding probes come with a non-corrosive titanium rod attached to a stainless wire lead, a three prong grounded plug, with an additional grounding eyelet, you simply plug it into a wall socket, you can find grounding probes here

Second, I would recommend checking your water parameters and lighting. There could be a number of reasons and or sources why you are losing corals to RTN, you want to pin point the root of the problem. I recommend going to our education center for some further information on trouble shooting your problem. You can find our education center here

Lastly, I'll be more than happy to contact hydor for you regarding your Koralia and see what can be done to remedy the situation for you. Any resolution I receive from Hydor I will post here. At your earliest convenience if you could provide me your order number or your first and last name thru Private Message, it would be helpful

I hope this information helps you and makes a difference.

Best regards

Walter

Marine Depot Customer Service

 

[MarineDepot]

Hello eznet2u,

I received your PM and replied back to you.


Walter