I just ran across your thread...Check out Miracles in Canada. Great customer service and prices were very competitive. When I was looking for my custom tank I had a few places that had the slow response and like you said crappy responses. Here's my take on it. I know the companies are busy but that's not my problem. I understand they get tons of requests for tank quotes from people that will never buy the tank or are just fishing for the cheapest quote...again not my problem. Depending on how detailed you were in your request it may have had some bearing on their answer but regardless you should have received some sort of response that made you feel you were customer number one. Custom tanks are expensive and there a few companies that feel based on their reputation customer service can suffer. After talking to about 4 different companies I choose Miracles. There customer service, fast responses, and making feel like I was important is what lead me to having them build my dream Tank and Frag tank. After all you are going to be forking over thousands of dollars...better to feel like you getting dinner and movie besides just getting screwed...lol.
