That does not surprise me at all. I went to UC's retail store in NYC, and the guys there were very pushy and did not pack my frags all that well. They seemed to be in a rush and just wanted to move along. So, the fact that they didn't take care in shipping seems to fit just fine to me. It is a nice store, but prices are sky high, and that along with the lousy customer service means I wont go back to them.