Tunze Full Spectrum restore default?

[jacobse1]

Is there any way to restore the unit to the default full intensity setting? I manually adjust to full brightness every day, but when it comes back in the next day (apex controlled) it's back to dim. How can I get a new manual setting to stick?

 

[rvitko]

Something has to be wrong with it unless it is possibly connected to a controller that is causing an issue or it is near a magnet. If you can rule those 2 out, let me know the age of it, it likely has a short causing this and we should replace it.

 

[jacobse1]

Just got it a few weeks ago. It’s controlled by an APEX as is my other unit which maintains its settings. I have a third which I immediately dropped in the tank while installing which is cooked . Maybe I’ll send it back as well and there scan be one working Frankenlight out of the two.

 

[rvitko]

They are waterproof, what fell in the tank, the end box or power supply? Email me a copy of the receipt.

 

[jacobse1]

The little box with the 5 pin connector.

 

[jacobse1]

I can't figure out how to attach a file.
marine depot order: #102067178 for the one I dropped in the tank
marine depot order: #Order Number: #102073524 Order Date: 6/3/2018 for the one that won't hold its settings

 

[rvitko]

email- Tunze at sbcglobal dot net

 

[jacobse1]

Done

 

[rvitko]

Got it, the replacement light will go out tomorrow. Please send in the one that fell in water and I can repair it most likely, we would replace the end connector. Just include a note in the box with our return address and phone number.

Tunze USA
2121 Cole Springs Rd
Buda TX 78610

 

[jacobse1]

Will do