Some dealers take returns, I don't. Most will only take back unused items. I don't sell direct and my terms to the dealer clearly lay out that I don't take returns. I honestly answer questions and support the custmer to the best of my ability. I can honestly say I have maybe made 2 returns in my whole life, I just don't believe in them, I bought it, my bad and it shouldn't be someone elses problem, that is why their is eBay and why we have forums like this and books and magazines- for customers to research before they buy. I have a pretty good reputation for giving honest answers and many others here have added their unbiased input but you have to decide.