Hi,
First off I want to say I love this thing and it looks awesome and have always loved the quality and integrity of your streams. For the first time with one of the Tunze products I have come across an issue:
Mine also starts in reverse sometimes but then I restart it a couple of times and its fine which doesn't bother me. But yesterday I turned it off to feed and when I turned it back on it kind of chattered like the prop was hitting something and then it stopped and went normal. But I noticed some white plastic shavings going around the tank that came out of the Tunze after the chatter. Is this something normal or is this a problem? If I were to have to ship it out to get it fixed how much would that cost? As of now its running fine but I'm concerned with the issue especially the next time I turn it off. I'm afraid to take it apart because I don't want to break it and it's less than 2 weeks old and I'm a college student so I can't afford to break it .
Thanks for your time,
Dan
First off I want to say I love this thing and it looks awesome and have always loved the quality and integrity of your streams. For the first time with one of the Tunze products I have come across an issue:
Mine also starts in reverse sometimes but then I restart it a couple of times and its fine which doesn't bother me. But yesterday I turned it off to feed and when I turned it back on it kind of chattered like the prop was hitting something and then it stopped and went normal. But I noticed some white plastic shavings going around the tank that came out of the Tunze after the chatter. Is this something normal or is this a problem? If I were to have to ship it out to get it fixed how much would that cost? As of now its running fine but I'm concerned with the issue especially the next time I turn it off. I'm afraid to take it apart because I don't want to break it and it's less than 2 weeks old and I'm a college student so I can't afford to break it .
Thanks for your time,
Dan