tunze nano stream warranty issue

[skey44]

i have had my nanostream for two months now and i came home yesterday evening to my stream flopping against the glass. to my surprise one arm of the magnet holder had broken off while i was @ work and had blown sand everywhere. So my question is ... who do i contact to get a new magnet holder asap, I bought the stream from you and need a replacement. it is a 6045 and i still have the box and the receipt. i was very careful in installation and read the directions thoroughly before installing bc i had heard of similar problems from others. it did not break in installation it broke two months later very randomly. thank you.

 

[Jeremy B.]

Hi,

Sorry to hear about the trouble with the bracket. Unfortunately they did have some issues with manufacturing on the barcket holder. If you contact Tunze directly they will send a replacement right out the door for you. You can send Roger Vitko an email at tunze@sbcglobal.net with your purchase date and shipping information, and he'll have it right out for you.

Thanks,
Jeremy

 

[snorvich]

Roger is terrific. I have three which broke and I super glued them. Seem to be fine.