Tunze (Roger) A+++ on customer service and support.

[drdoolittle]

I have a wavebox that stopped working after a routine vinegar bath. I sent to Roger for failure analysis/repair. Within a few days, he called to inform me that he had replaced the power supply and is now working properly and will be sending it back to me. When i inquired on the cost that i owed for the repair, he said it was free of charge. He didnt even charge me for the return shipping cost!

WOW, now thats customer service! Not too many companies on todays economy that are willing to bend over backward for their customer. Roger have always given me great customer service and support. This is why i continue and will always continue to use his product a long as i have a reef tank.

Thanks Roger.

Ed

 

[rvitko]

Thanks!

 

[jh2pizza]

Seems to be the Norm with Roger.

 

[Norm R]

Agreed. You could not ask for better customer service. :thumbsup:

 

[gigiba]

+1 and totally love this company and their products.

Superrrrrrrr customer service. They will take care you after the warranty expired. If they found bugs in their products, they will correct it for free even after warranty.

 

[rvitko]

Thank you! I appreciate your support and the pat on the back. One thing that would mean a lot to me is if you could recommend us to a good LFS in your area. If I have met or exceded your expectations and you enjoy our products please tell your favorite LFS to carry our products if they don't already. We don't sell through the big distribution channels of more mainstream products, we sell direct to stores and we are looking for new dealers in territories where we don't have one. I don't care if you live in Podunk, Alabama, if there is a LFS you enjoy going to, put them in touch with me.

 

[mariocaz]

Yes my friend Roger is a great guy and his support and service is more than awesome!!!!

Thanx Roger!!! =)

 

[rvitko]

Thanks!

 

[KromiX]

Another +1 for Tunze and Roger, best customer service!

 

[stryker]

Roger come through again! Great customer service and product support!

 

[goreefers]

thank you Roger for the A+++++++++++++++++ awesome customer service and support. As a custormer, I could not ask for anything better than that!

thanks again

Jack

 

[rodcpierce]

Roger is hands down, the best in the biz. He is the reason people continue to keep buying tunze, and sticking with them. 100%. they make a killer product, but the support Roger offers, is second to NONE!

 

[rvitko]

Thanks!

 

[rsaha]

Without a doubt the best customer service in the industry!