UPS I hate you

[Sullyman]

Two of the fish had already been acclimated to dead. The male Leuk was very small and had a little more water but laying on his side and beathing really fast, he was a gonner in a very short time. They were too cold and oxygen deprived, the Latz looks like she suffocated, the Leuks a combination.
I obviously was ranting and there's a lot more but it won't change what happened.

 

[Trademark]

I hate reading post like this. I personally ahve never received fish by mail. I am assuming that there is no carrier that will insure these packages? This just sucks-- I'll drive to get my fish,, this weekend I'm Chicago bound for fish 3hour drive ,,,

 

[zaraemna]

All 3 fish arrived in seperate bags with only about 2" of water. The female leuk was supposedly alive but in very little water, even though I told them they were saltwater fish, I wouldn't be surprised if they didn't add some tap water to the bag. The box that my wife picked up had a shipping label on it, with, live fish hurry written on it. So someone at ups repacked the fish in a new box, put a label on it and the note about fish, but where that was done????

Sorry about your loss.

It sounds like UPS tried to do what they could by repacking the fish in a new box. Even if the package wasn't damaged, but wet from water leaking out they would repackage it. Wet boxes are imediately set aside and a hazmat trained employee puts it in a tub and opens it up to make sure there aren't any chemicals leaking. Then the contents are repackaged if possible. A leaking package can shut down a huge part of their operation and damage other customers goods.

I don't see what else they could do beside rebag and box the package, put a note on it, and call you to pick it up. It sounds like they went the extra mile for you and the fish. If one of the bags started to leak on it's own how is it their fault.

 

[Sullyman]

Brian tracked it at 7am our time and it was shown as on truck out for delivery.
I checked his seals on 2 of the bags, I cut the top off the bag with the male Leuk.
Brian's banding didn't leak but as you can see in these pics, water's awful low.
If you think damaging a package is going the extra mile then they ran a marathon for me.

 

[criccio]

A latz as well, what a shame.

 

[LargeAngels]

I checked his seals on 2 of the bags, I cut the top off the bag with the male Leuk.
Brian's banding didn't leak but as you can see in these pics, water's awful low.
QUOTE]

If his seals didn't leak then how did the water and air leak out? I've gotten packages before in which it was the seals that leaked causing the box to get wet. My Fedex guy is really good and he rushed one box to me cause it was wet and water was leaking. The box had not been opened by Fedex and there was no damage whatsoever, but when I opened the box the seals on the bag had leaked and the fish were dead.

What type of seals (rubber bands, metal) and how many bags? Best way to do it is to use multiple bags and place each one inside the other alternating the direction of the sealed opening.

Either way that really sucks as those where very nice fish.

 

[zaraemna]

I wouldn't be surprised if they didn't add some tap water to the bag.

I checked his seals on 2 of the bags, I cut the top off the bag with the male Leuk.
Brian's banding didn't leak but as you can see in these pics, water's awful low.
If you think damaging a package is going the extra mile then they ran a marathon for me.

Why do you think they added tap water if the banding was still on the bags? Were the fish double bagged? It doesn't look like it in the pictures, but maybe you already took one off. Every package of frags I've recieved was double bagged and also had a large bag around all the others inside the styrofoam box. Was the styrofoam box damaged or missing?
The water level looks low to me too.

 

[Sullyman]

They were double bagged and the tops of the 2 bags I tested held water not even a drip.
The bags that the female leuk came in had a hole in the outer bag but I couldn't find one on the inside bag but it could have been a pin hole and I was aggravated.
What I'm trying to get across is that Brian's packing job was fine, the box had to have been really damaged and that caused the problems with what was inside. Plastice bags just don't start leaking.
He's been shipping Wyoming whites to Asia in large numbers, I think he knows how to pack for shipping. I didn't get to see the original shipping box but many are water tight these days, even a styro taped around the lid will hold water.
UPS didn't find a wet box, they smashed a box and killed these fish. Accidents happen, not saying it was intentional, but blaming Brian's packing is wrong.

 

[WDLV]

Do me a favor and if you still have the fish take pictures for WDLV. that pair was gorgeous.

Good lookin' out B.
...and yes I would like to use any pics you might have taken.


I'm sorry about your misfortune. I have only had problems with UPS. I think they do that scat on purpose. They mis-routed one of my shipments and I wound up speaking with the regional manager to rectify the problem in a big fat hurry. The delivery guy was huffing and puffing and peeved... I was close to givin' brown some Tae Kwon Do on his fourth point of contact. When I opened the box one of the bags was almost totally drained and the fish was gasping. Needless to say, it didn't even get properly acclimated.
The bottom line is that they not only lost my business for shipping livestock, I won't ship with them at all. I usually e-mail people shipping labels rather than receive something through UPS.

I have a FedEx account. I have never lost a fish I've shipped and do not recall losing one I've received. Also, when FedEx has been a little later than 0800, they have reimbursed me the full amount. They even reimbursed one of my vendors, who in turn reimbursed me!!!


EDIT: Just saw the pics you posted. What a friggin' shame. I'd like five minutes alone in a small room with whomever thinks they're clever poking holes in those bags. BTW, I believe mine was "re-packaged" by UPS too.

 

[Sullyman]

Walt, the fish are on ice so to speak. I'll take some pics for you and send them to you.
Thanks for your earlier advice, too bad I didn't get to use it.

 

[PSam]

latezonatus to boot. I'd be furious.

 

[WDLV]

Thank you!

 

[Reefvette]

Sully

Sully

Its funny when i saw they were for sale i almost called walt to see if he wanted to take the large female and ill take the male.

How were they bagged?

Walt i almost sold that two mouthed mag, to pick them up.

 

[StillerNat]

i ordered a pair of snows and the UPS driver put them on the doorstep of my neighbors house on a cold November day. i was seeing red as well. thank god i was staring out my window all morning to wait for them to arrive. i ran out the door to the driver and she actually went back and grabbed the box and gave it to me after she aplogized for delivering it to house #2 not #5. i would have lost $400 with those 2, so i feel your pain. i hope you get them replaced soon.
when re you gonna post the place you bought them from? i lost one of my snows and want to replace it. i am near philly and would love a closer place to buy from.

 

[WDLV]

Shoot, you can prolly get snowflakes down here in MD. I saw some at Exotic Aquatics a few weeks ago if memory serves. They're getting pretty commonplace.

That place Sullman and Reefvette got their leucs from seem to be getting a lot proportionally but they're awfully proud of 'em. $$$