Waiting on Aquactinics

[PhDumbdum]

I just got off the phone with Trevor from Marine Depot.

I called him today because I was worried that by the time Aquactinics shipped my Constellation 72" T5 fixture, the return policy for the T5's I ordered from Marine Depot would have run out.

Trevor noted on my account that I would not be able to test the lamps until the fixture came in and said that if in fact one or more did not work that they would replace them.

I thought I would post this interaction to show what type of customer service one should expect from Marine Depot.

Thanks Trevor!

 

[MarineDepot]

Hi,

Thanks for your response and kind words, I'm glad to hear that Trevor was able to make the exception for you. Our Customer Service team strives to be the best of the best in service. Please do keep us posted upon the arrival of your the fixture and how your new T5 bulbs work out.

Happy Reefing

Walter F
Marine Depot Customer Services
www.Marinedepot.com
714.385.0080 Phone
714.385.0180 Fax

 

[PhDumbdum]

Walter,

The fixture is fantastic!

One bulb, a 39W 36" Aquablue+, was DOA unfortunately.

13 out of 14 isn't bad though..hehe.

I will contact MD and start the exchange process.

Thank you,

John Barrett

 

[PhDumbdum]

Walter,

New bulb is on the way! Should be here in four days.

Fantastic customer service!