wavebox problem

[mark0933]

Ok, I have 3 waveboxes running on a Y, 2 have the older style transformers (the donut) and 1 has the newer "notebook style" one. The new one is not working.

The red light is on on the power unit, but I've got no output at all. I even unplugged the controller so in theory the pump should just run at 100% and still nothing. The motor block gets a bit warm, so I assume it is getting power - any further ideas?

Mark

 

[Jar*Head]

Take it out, give it a very very good clean up and try it again. if that still don't work, send it to Tunze USA or repair or replace...

 

[mark0933]

But remember I'm in Canada

Got any contact info for Tunze Canada?

 

[shawnz28]

www.xeniainc.com

Xenia North America Inc.
Phone: (514) 721-7445
Fax: (514) 721-7305
xeniaservice@videotron.ca

 

[Jar*Head]

Mark, sorry to hear about the situation with Tunze Canada...

 

[rvitko]

I suspect the motor is bad. It should be replaced under warranty.

 

[mark0933]

Sent it down to you today, thank you very much for your help Roger.

Mark

 

[mark0933]

Well, got back the motor today (new motor block thanks to Roger) - EXCELLENT customer service, and honestly he could have told me sorry, I can't help you.

Roger, thank you very much, I really appreciate it, and your attitude to customer service is very refreshing.

Mark

 

[rvitko]

Thanks!