Why is the optical level sensor no longer available in Canada?

[Dalmerjd]

Correct me if I am wrong, please.

Why can I no longer purchase an optical level sensor?
Why have they been discontinued?

I need three more optical sensors for overflow protection.
The new see through design is unusable and the mechanical float type have a poor reputation for fouling by salt creep regardless of manufacturer. I have no intention of adding level switches to my weekly maintenance schedule. I spend many hours a week maintaining four tanks in one system with over 620 gallons.

I need to control level at the very top of my tanks where the black plastic bracing is. Just how exactly does your see through design work for this application?

Also, what about people that use a black plastic sump tanks. Again the float switches are unreliable and your see through design will not work. This leaves no sensible level control options.
Again, why did you discontinue the optical sensor???

This is my first disappointment from GHL. So far to date I have invested almost $4000 in GHL equipment only to be stopped dead in my tracks by a stupid level sensor availability.
I can understand adding another option for level sensing, that's great, but why remove an option?

I was visiting a UK GHL site today. This site did not even list the newest level sensor. Why is the optical sensor still available there and not in Canada? Has the sensor been discontinued in the US also?

GHL has a reputation as being one of the best and most innovative companies manufacturing advanced aquatic controllers while offering continuous improvement. I am concerned this issue is indeed a step backwards.

Jeff

 

[AQD_ottawa]

This was reported on here many times, sorry

The manufacturer of the optical sensor became unreliable with its production and we had a small batch of failures, GHL being on the cutting edge of providing reliable products stopped immediate supply, this was well documented here some month back.

GHL will only supply products it can trust in, this is why you see little in the way of bugs, failures and other nasties. I think you would prefer to be supplied a sensor you can rely on?

SO - the optical sensor was replaced with the far more advanced non contact level sensor, which requires no maintenance, no cleaning an does not come in contact with water so will last for years. It also requires no bracket assembly making the set up about $40 cheaper.

So this follows exactly as you state that GHL are the leading company with the most innovative products on the market today.

There will NOT be an optical made available as far as I am aware, GHL have moved onto far greater and modern products

 

[Dalmerjd]

How does the new level sensor work through black plastic

How does the new level sensor work through black plastic

Curious, how does this so called " far more advanced" sensor work through black plastic? Perhaps I misunderstand the operational characteristics.
Will this sensor work at all under this condition?
I have looked through this forum looking for any mention of discontinuation of optical sensors due to manufacturing issues. I have found nothing. Where is it?

 

[swiseman]

I remember it from a few months ago. Look for thread relating to setting up the optical sensor and make sure you change the date from the standard 30 days to threads up to 6 months.

 

[AQD_ottawa]

A GHL manufactured optical sensor will be released in 6 weeks

Back to my hols

 

[Matthias Gross]

after learning that we can not always rely on our manufacturer we decided to make a new optical sensor, comes first week september

 

[Dalmerjd]

Thanks

Thanks

Sounds great, thanks guys.
It's good to know GHL continues to support their customers!!

PS
I just picked up everything for the complete Ultra Lith system...the fun continues!
No doubt I will be asking a few more questions...