Why, when an order is placed online

[jjjimmy]

do you ask what I would preferyou do if you do not have the complete order in stock? Because you completely disregarded it on my last order that I just recieved.

The one item that I was looking for the most is the item that you did not ship. I checked the box to call or e-mail and neither was done.

Do not ask if you are not going to follow the instruction.

Jimmy

 

[Jeremy B.]

Hi Jimmy,

Could you please email me directly at jeremy@premiumaquatics.com with your last name or order number? We email/call customer's on all of our backorders to notify before they ship, and in some instances will hold the order until we hear back depending on what they item may be.

Thanks, and have a Merry Christmas!
Jeremy