Xm 10k 250 Se

[cayecaulker]

Jeremy any idea when the 10K XMs will ship?
I have been waiting for sometime.
Theres nothing worse than having two new Icecap ballasts and no bulbs to use them with.

 

[jasonfrey]

Hi,

We got you shipped out on thursday:
shipped 10k-250xm
Tracking #: 1Z82E0E60342700512
Shipped on Thursday, June 24, 2004

Sorry about the wait.

thanks

 

[cayecaulker]

Ok, I hope you shipped two of them.

 

[cayecaulker]

OK...
Well, Jeremy or anyone who can resolve this issue please PM or email me.
I sure would like to get this order finally correct.
I hope this will be resolved sooner than later.

 

[Jeremy B.]

Hi,

I am unsure who this is or what the problem is. Please call 317-895-9005, or email to sales@premiumaquatics.com and someone will be more than willing to get any problems straightened out for you.

Thanks,
Jeremy

 

[cayecaulker]

OK... just sent an e-mail.
Hopefully your response time will be less with e-mail than with the phone.
By the way, second post on this thread... you guys seem to know who I am.

 

[jasonfrey]

Hi,

Jeremy will give you a call tomorrow. Sorry about the problems with your order. I figured out who you were by looking up XM's and seen your back order. Jeremy will get you taken care of asap tomorrow. I'm sorry about getting voice mail so many times. Right now we only have 2 hard working sales guys (jeremy and cory). I handle web orders and most of the emails. We are hiring additional help asap to fix our growing pains!

thanks