Xmas Present, And We Just Read Your Return Policy!

[krzyphsygy]

My girlfriend took it upon herself to spend $600 with you guys for my xmas presents. One gift she purchased was a 3/4 Sea Swirl. The problem is that is does not fit on my tank. Great present no doubt, but it does not fit under my lighting. I wish it worked but it simply does not. How is she going to know that! Its a present! The tank is not even set up yet because we are waiting till after xmas to do it. I just got this from her today on xmas and we opened the box....that was it, simply broke the tape on the box and we read that you do not accept open items. There is no packaging, just a box and bubble wrap.
Please tell me you are kidding, I hope so!! We can not afford to lose $200.00 because we opened the tape on the box. The Sea Swirl is brand spankin new, just cut the tape. The box is not torn or anything.

There is no way gifts for xmas can have a policy like that attached to it. It is simply impossible. We just need it refunded so we can get something that works. I have spent a ton of money with you over the years and NEVER RETURNED one thing, EVER!

 

[aleonn]

I'd give them a call on Tuesday and see what they do for you. Please keep us updated.

 

[krzyphsygy]

Yea, will do. Thanks

 

[MarineDepot]

Sea Swirl Product Return

Sea Swirl Product Return

My girlfriend took it upon herself to spend $600 with you guys for my xmas presents. One gift she purchased was a 3/4 Sea Swirl. The problem is that is does not fit on my tank. Great present no doubt, but it does not fit under my lighting. I wish it worked but it simply does not. How is she going to know that! Its a present! The tank is not even set up yet because we are waiting till after xmas to do it. I just got this from her today on xmas and we opened the box....that was it, simply broke the tape on the box and we read that you do not accept open items. There is no packaging, just a box and bubble wrap.
Please tell me you are kidding, I hope so!! We can not afford to lose $200.00 because we opened the tape on the box. The Sea Swirl is brand spankin new, just cut the tape. The box is not torn or anything.

There is no way gifts for xmas can have a policy like that attached to it. It is simply impossible. We just need it refunded so we can get something that works. I have spent a ton of money with you over the years and NEVER RETURNED one thing, EVER!

Hi, krzyphsygy. Thank you for your order and for visiting our forum here on RC.

We can accept your return, no problemo. You can set up your return online, by email or via telephone (1-800-566-3474). If you contact us, please have your email address or order number handy.

We also apologize for the scary Return Policy text. We will update it in 2012 to be more customer-friendly. We've made many changes to the design of our website recently"”now we need to work on the copy. We appreciate your business and want you to be 100% satisfied with our services so you'll think about shopping with us again the next time you need some gear for your tank!

One final note: we're having a 24-Hour After Christmas Sale that begins today and ends tomorrow so if you find something else you want, be sure to enter Coupon Code 24HOURSALE during checkout or mention it to the representative you speak to on the telephone.

 

[pciscott]

I know this should be in the feedback forum, but Merry Christmas and Marine Depot Rocks!
I could have told you that they would bend over backwards to make you happy, but they are so attentive they beat me too it.

Happy New Years.

 

[moondoggy4]

Great to hear I have been ordering for years and no problems.

 

[MarineDepot]

Thank you for sharing your experiences!

Thank you for sharing your experiences!

I know this should be in the feedback forum, but Merry Christmas and Marine Depot Rocks!
I could have told you that they would bend over backwards to make you happy, but they are so attentive they beat me too it.

Happy New Years.

Great to hear I have been ordering for years and no problems.

Happy holidays, guys! We appreciate you both jumping on to share your favorable shopping experiences.

Weekends being the exception, we're on RC daily to make sure your questions and concerns are addressed and resolved quickly. We definitely encourage folks to contact us first before posting a problem online, but we understand how it is. Heck, we buy online, too.

Thanks to krzyphsygy, we'll be updating our Return Policy to make it more welcoming instead of scaring would-be shoppers away. Thanks, krzyphsygy!

We want every shopper to walk away happy and, if you give us a chance, we think we can make that happen!

:love2:

 

[chrisv]

These guys are awesome. Always A+ customer service. It's nice to find a company that not only has low prices, but beats the competitors prices AND has the best customer service in the industry.

 

[MarineDepot]

Can You Feel The Love Tonight

Can You Feel The Love Tonight

These guys are awesome. Always A+ customer service. It's nice to find a company that not has low prices, but beats the competitors prices AND has the best customer service in the industry.

Love is in the air! :inlove:

Thanks, chrisv!

 

[krzyphsygy]

Thats the Marine Depot I know and Love!

I'v been shopping with you guys for 5 or more years and never really read the return policy because I never had any intention of returning anything I have bought. My purchases have always been well planned out and researched (knock on wood).
My girfriend really went above and beyond this xmas with my hobby and got me every test kit imaginable, Tunze top off unit, Sea Swirl, you name it. All for my new future set up in our new home. So it is refreshing to know her decisions are backed up 100% so thank you!

I did call this morning before work and you guys took care of it, no problem. It even seemed like the customer service agent was smiling on the phone The Sea Swirl is already intransit back to Cali. Now, A Vortec is on one of your shelves with my name on it. Either that or the Sicce Voyager with controller.

Thanks for your support Marine Depot. I really appreciate you guys! I am a loyal customer and will remain that way.

 

[iadubber]

I too, love Marine Depot!

 

[MarineDepot]

Yay!

Yay!

Thats the Marine Depot I know and Love!

I'v been shopping with you guys for 5 or more years and never really read the return policy because I never had any intention of returning anything I have bought. My purchases have always been well planned out and researched (knock on wood).
My girfriend really went above and beyond this xmas with my hobby and got me every test kit imaginable, Tunze top off unit, Sea Swirl, you name it. All for my new future set up in our new home. So it is refreshing to know her decisions are backed up 100% so thank you!

I did call this morning before work and you guys took care of it, no problem. It even seemed like the customer service agent was smiling on the phone The Sea Swirl is already intransit back to Cali. Now, A Vortec is on one of your shelves with my name on it. Either that or the Sicce Voyager with controller.

Thanks for your support Marine Depot. I really appreciate you guys! I am a loyal customer and will remain that way.

Sounds like you have yourself one heckuva girlfriend! Congrats on your new home as well. You'll love that Tunze top-off unit. It makes aquarium upkeep easy, salinity stable and filtration/skimmers running smoothly. Give us a ring if you need any help setting it up.

We appreciate you, too! Many of the improvements we make to our services are inspired by customer feedback, so we value your candor and encourage you to let us know how we're doing.

I too, love Marine Depot!

We love you back! :love1: