I had never used your price guarantee before and was curious at what point the sale shows the 10% price reduction? My order (101016260) shipped yesterday and only reflects the other websites price. Is it normal to take this long to reflect the change?
I had never used your price guarantee before and was curious at what point the sale shows the 10% price reduction? My order (101016260) shipped yesterday and only reflects the other websites price. Is it normal to take this long to reflect the change?
Hi, TimothyJ. We'd be happy to take a look at your order to make sure we applied the discount accordingly. Please PM us your order # so we can take a look. Just a reminder, the way our Price Match Guarantee works is that we we will match the price and refund/credit you 10% of the difference. We look forward to hearing back!
Hi again, TimothyJ. We apologize for not noticing you left your order # in your original post. Anyhoo, the price difference was $33.00, so we matched the price and then refunded 10% ($3.30) of the difference, which will post to your original method of payment within 3-5 business days, depending on bank or creditor processing times. Hope that helps!
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.