10K XM Bulb Question

[blstravler]

Hi-

I just purchased 3 10K XM 400w SE bulbs and one of the bulbs is very yellow. The other 2 are a crisp white.

To be honest if they were all a yellow or white color I wouldn't care, I am just worried that 1 of the 3 is a different color.

Do I need to allow for a burn in period or do you think there is an issue with the bulb; I did change the bulbs around to make sure it wasn't the ballast.



Any ideas?

Thanks

Keith Fitzpatrick.

 

[eclecticvibe]

Hi Keith,
It's not unheard of for XM bulbs to have differences in color. A burn in period might very well remedy the problem. If not, you should visit www.xmlighting.com and they will replace the bulb as it comes with a manufacturer's warranty.

 

[Jeremy B.]

Hi Keith,

One other thing to try is to make sure the nipple on the arc tube inside the bulb is pointing straight up, or at a slight angel. If the nipple is angled downward at all this could cause it to burn more yellow.

Let us know what the outcome is.

Thanks,
Jeremy

 

[blstravler]

I'll let you know how things go.

Best customer service out there!!

Thanks again!!