Good point. This whole thing is bothering me. It doesn't make sense to me that this isn't resolved very quickly in the interest of good PR and customer support. If I were the tank builder, I would send a local 3rd party over to inspect it first thing and determine what the cause is, and what can be done to repair it, if anything.
For me, although I would love a glass tank, I just don't think it's worth the risk living in an earthquake prone area, without some serious thought (and money) given to absorbing shock waves. In any case, I would install any tank on a foam pad to help even out the pressure. The question is, how can we all learn from this, and how can he get it remedied in the LEAST painful way.