6025 Problems Recall?

[Ghumbee]

I purchased (2) 6025 approx 2-3 months ago and didn't have a problem until recently with the 6025.51 Brackets.

#1 Pump (Week Ago) found that the 4 tiny arms that attach to the magnet had all broken off...I did not touch it--found it that way one morning after lights came on. Luckily it didn't shoot water up at the lights.

#2 Pump (Tonite) looked like two of the arms had broken and pump was pointed up at the surface---I tried to move by moving the magnet on the outside of the tank to redirect the flow and the other two arms have broke off>>> Also have a problem with the screen not "Lining up correctly" on this pump. It won't secure tightly.

Do they (four little arms) get that brittle in that short of time?

I do not have a problem buying new brackets but do not want to have to do it every couple of months.


Thanks,
Chuck

 

[poppin_fresh]

Tunze is aware of the problem you have seen and they will take care of it. They supposedly had a problem during the molding process, but they have corrected it.

The really cool thing is that they admit they had an issue and they will make good on it. A lot of other companies would admit nothing and just send you another junk part. Tunze stands behind their stuff 100% which is why I wont buy anything else.

 

[rvitko]

Just send me a PM with your address. Some of the early clips were overheated in the mold, the lexan plastic carbonized and became very brittle as a result. When they are properly made they are flexible and springy. I will send a couple replacements no charge.

 

[Ghumbee]

Roger,
Thank you for such great customer service. Parts are installed and everything in the tank is happy and looking back to normal


Thanks Again,

Chuck