7096 Controller and Windows 10

R

royalrfc

New member
I have recently upgraded to windows 10 and the control software for the 7096 no longer works. I have tried compatability mode and searched the Tunze website and Google with no luck. Any help appreciated
 
Hi

I know its been a while I tried all that even though I did not know what I was doing, perhaps that's why it did not work. So I have just left it until now when I feel that I would like to use my three Tunze wavemakers properly.

So I tried uninstalling the software, starting again with the CD,updating and putting drivers on computer. It still does not work I have looked around the Tunze website and cannot find a recent software update.

Are there any other customers who have managed to get this working on Windows 10.

Just wondering whatever happened to plug and play for people like me who are not very good with computers
 
Yes there are 3 lights on the controller and the 3 powerheads are running at last years settings.
I have just run the Windows trouble shooter and am getting the message incompatible program
 
Give me a couple days, I don't have Windows 10 here, I will find someone who can help. I know it is compatible but there might be some settings that have to be changed.
 
My apologies, I got busy and dropped the ball, I have sent a request for assistance and I will reply when I hear something.
 
Hi Roger

Tunze UK do not know either and have told me they would be grateful if I would let them know how its done when I find out.

I will try Tunze Germany and let you know if they know. Thank you for trying.
 
I apologize, I am still waiting, I did get a reply from one tech but he is not a computer person and it was basically "I have Windows 10 and it works for me, but I have had similar reports and assume it is due to different computer configurations or other software..." and passed it along to someone who might know, I am still waiting. Normally in older Windows the issue is port configurations, but I am led to believe Windows 10 does not make changes so easy as the older versions, that it was supposed to be more plug and play. On older versions of Windows the answer was to just assign the 7096 to Com 1,2 or 3.
 
Your emails came to me, but I passed them up to both the head boss and the head programmer (he came after the 7096 so that was before his time, but he probably knows the most) one will answer I am sure, but both are very busy so it could take a little longer, the main reason I did not go directly to them is they tend to be buried.
 
Hi

I still have not had a reply from the emails you forwarded for me. They have not even bothered to say they have received them.

Can you chase and ask them when they are likely to look at these for me.
 
I am very sorry, I know most of our offices in Europe are now closed, they generally reopen around the 9th of January. I cannot offer an excuse. I would try to contact Tunze UK directly by phone.
 
rvitko said:
I am very sorry, I know most of our offices in Europe are now closed, they generally reopen around the 9th of January. I cannot offer an excuse. I would try to contact Tunze UK directly by phone.
Click to expand...

Hi

I have already contacted Tunze UK who told me they did not know the answer. I told them I would email Tunze Germany to request the answer, they said they would like to know what I am told. The emails went to you even though I went through the main Tunze Germany website.

Could you chase them on the 9th January or let me have their email address so I can do it, or are they likely to ignore me?
 
They would not knowingly ignore you, I can promise that, the main problem is that the people that would know definitively spend most of there time on R&D and just get busy and behind on emails. The general email to Tunze Germany that would get to someone for sure who can than prod for an answer is info at tunze dot com.
 
Thanks for the reply I will send them an email in a few weeks when they have cleared all the emails they must have received over Christmas and New year
 
I have just emailed the info department at Tunze. Hopefully they have cleared some of the backlog of Christmas emails. When I receive a reply/solution I will post here to help others who may encounter the same software problem.
 
Thank you for the reply.

I am not that computer literate and do not like messing about with security settings, so will wait for a reply from the email I sent to Tunze.
 
I have just sent Tunze another email to see how far up the queue I have got, they still have not even acknowledged my email yet, the email address was the one that you said would get a reply.

I know in December you said they are very busy, but I was hoping by now my email should be close to the top to be answered. I would appreciate it if you could email them because they might take more notice of an email from you rather than me chasing them, I have been patient so they cannot accuse me of constant pestering.
 
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