I live in S.Carolina and here is my 2-part story, starting on Oct, 3.
I live in S.Carolina and here is my 2-part story, starting on Oct, 3.
It's day 10 of wrangling with various HomeDepots, With the sku number I was finally able to find some bags 30 minutes away! Before Leaving I called, and an employee said they don't have it, and never have carried it! Hmmmm! But a neighboring home depot said they actually had some in the store. I am weary from arguing with H.D. employees so I waited a awhile and called back.
I got another employee who with the sku # said we have it! So I asked it he could verify it visually since I was coming from a little distance away. He did this and said "We have got it!"
I get there and wouldn't you know that there is No Tropical sand! I could feel my blood pressure creeping up a lil, as I went to the service desk. I told the them my problem, and the conversation I just had via phone.
THe man at the counter wanted to know the employee name I spoke with. I told him I didn't know. He wanted to know the SKu #. And dumb me didn't bring it since I'd had the confirmation by the employee on the phone.
I begin to insist that they carry this sand. Now there are three employees around the counter staring at me as if I'm a martian saying "We don't carry that" "We don't sell tropical sand" ............
The blood pressure continued to rise, (lets just say I'm mad now, lol) At this point I said, "I'm sorry but YOU DO CARRY THIS! MOST OF YOU EMPLOYEES JUST DON"T HAVE A CLUE! Give me 10 minutes I will find the local library, with a internet connection, I will come back with a Sku# and TELL YOU WHAT YOU HAVE IN YOUR STORE! And then I'll tell you how much you charge for it!! No wait I'll tell you that now. You charge 4.81 per 50lb bag!
The main guy that I was talking to didn't like this, at all, and responded. That HE was the Store Manager..., and that HE has NEVER, NEVER had the stuff in his store and does not deal any south down stuff,, NEVER!
I look to one of the ladies for directions to the local library. Just as she's finished giving the directions, THe store manger said hold - up!!
Did you say South Down inc? Yes we do sell a a a UUHHhh tropical sand by them, and we have a active sku for it. And it is 4.81 per bag. Another one of the assitant managers couldn't beleive his ears at this point and he looked at the screen. The assistant manager said "pull up the last time this was sold in our store." He was hoping that it was something sold in years past or maybe just one bag.
After a few computer clicks there was the answer.... "We sold over 100 bags of this just two weeks ago".
I went from GOAT to KING in about a minute!! And the crow eating began! lolll For all the frustration I have had in tracking this stuff down. THis moment made it worth it all.
ANyway, the manager was now more than apologetic, and was more than willing to work with me. It turned out they didn't have any in the store. But a neighboring store had 197 bags and he was going to do a transfer, and order some more for his store.
He apologized that them employee said that they had some. He said the employee probably went to the aisle and saw "play sand" and didn't take note of brand.
THanks guys for all of you posts in the past on South Down
I would have never have gotten this far with out Ya!
I gave this tip to my LFS, and he said that for giving him the SKU# he was going to make it more than worth my while once I start needing Fish and rock!