Anybody received confirmation their Black Friday orders have been shipped?

[Froggy]

I am sure this time of year is busy but I have had a bit of difficulty with shipping communication. I ordered a T5 lighting fixture and 8 bulbs on black Friday. The fixture was listed as shipped separate from the bulbs and mounting brackets. I received the invoice and got one tracking # on the following Wed ( 5 days later ).

That tracking # is apparently for the bulbs and mounting bracket and that is finally scheduled to be delivered tomorrow ( Monday ). I never got a tracking # for the fixture and I found that sitting on my porch two days ago ( Friday ). I wish I had the tracking info for the fixture so I could have planned and expected delivery.

I understand slower shipping and delivery this time of year. Slow communication of order status is my only real complaint.

Joe

 

[mr&mrsfish]

I sent you an email on Wednesday night that was never returned. I just sent you another one requesting my order be canceled. Thank you.

Still no response to my original email. I also haven't received a response to a second email requesting cancellation. I tried calling twice today but nobody answered. Perhaps an answering machine would be a good investment .

I already ordered the item from another vendor so I hope this order was cancelled. I was originally concerned that my order wasn't placed and now I'm concerned it hasn't been cancelled. With the non-existent communication from this vendor, I get more info from my magic 8-ball.

 

[mr&mrsfish]

How do I stop this madness? I just received email confirmation that my order was placed and my credit card charged on 12/6 = today. I then receive a second email indicating my order has been shipped. I guess I'll need to call UPS and refuse delivery since I already ordered the item from somebody else. Unbelievable!

 

[discus513]

Hey Mr. Fish! someone I know! lol, That sucks man I hate bad customer service!

 

[chrisv]

These guys have a reputation for terrible customer service. Luckily the other vendors match their prices. That way I can get the prices i want from people I actually trust!

 

[AquaCave]

mt&mrsfish,

Please let me know which email you are using to relay information to us. If possible pm your Invoice number for us to resolve your issue today.

 

[AquaCave]

Froggy,

The manufacturer of your light fixture just went through a major system upgrade and shipping information are delayed 3-5 days. Normally, we receive at the end of day it was shipped but unfortunately the upgrade did not work properly. Thank you for your business we appreciate it.

 

[jkcoon]

edited... removed my comment as it was posted out of frustration... I've been informed my order is on its way... great prices, just hope the CS improves