I finally had to file a complaint with Paypal and was refunded my money. Just very poor customer service, after almost a month after placing my order and numerious emails and phone calls to aquatraders they finally told me my fixture was shipped and gave me a tracking number, but the tracking status never change from "only billing information received" item has not been picked up. The girl at aquatraders who always answers the phone just has no clue at all. She told me over and over that my item was shipped and UPS was wrong. Also have you noticed their website has been down for three days now. Good luck to all who have ordered, the price is right and most who have received their items seem to like them...