RCmania - come across to the GHL forum and I will explain.
Ok.....But what I quoted you saying does not really sound that way. Neptune controllers are not always breaking down or always requiring service, far from it. The vast majority will probably never need their support for repair.
But I'd still like to know, are Profilux controllers break down proof? Has there never been units returned to Profilux, resulting in down time?
I have no doubt that they break down less, they do use higher quality parts, hence the higher price. I have no doubt their service will back it up 100%. But the way yourself and others talk, its as though these computers are 100% break down proof. Seeing more Apexs crap out means little when there are X amount more than Profilux out there. Its like saying more Toyotas break down than Ferraris or the like.
Don't usually answer anything on these threads as they should stay unbiased. BUT a direct questions has been asked and I will answer it.
The answer is not to our knowledge and we are the distributors, I am not aware of a unit to date that was not due to drop kick shipping methods. We had a run of a few LCD screens not like being shipped where a crystal line would go down, and these screens were sent to the client meaning no down time.
ALL GHL units are bench and soak tested prior to shipping to us, each unit has a QC sticker on its bum with the date of testing and engineers initials, a unit does not leave the factory without this. Furthermore as the unit uses solid state architecture there are no wearable components to fail.
My own unit was build in 2002, it started as a Plus II, was then upgraded to a PLusII EX and now upgraded to a p3EX, the main board which is the most important component is still the original board.
Yes we have had units require repair from water damage or miss use, but even then the controller does not have to come back to us, ProfiLux is modular in component and self servicing, so if a client has the miss fortune of breaking theirs and need a controller working next day we can fast track the part to them, this is also done at 0% profit margin meaning all spares carry no up charge from manufacture,so if you have an accident we don't profit from it, why should we? we all make mistakes don't we
In regards to controllers out there, remember GHL is a Global product not restricted in territory, it also has been around since 1998 globally,the user based is massive due to this sales arena, North America forms less than 10% of the sales volume for GHL
I am sure the responders will be "don't buy that" Oh well, proof of the pudding is in the eating
I am not going to reply to any further comments so if you have any questions directly to us please PM or ask on the forum
All the best
M
