Question for www.aquacave.com I am currently wanting to order several miscellaneous items but ultimately wanting the 20" 1x28W Coralife Aqualight. It says that it is currently back ordered. Can I go ahead and order that along with the other items that are in stock?? And how long would it take if I order an item that is "back ordered"? Any responses appreciated!
Back ordered? 20" 1x28W Coralife Aqualight
- Thread starter newreef10
- Start date
jeepguy242
New member
forget any communication from them, i ordered a reefkeeper from them and they said it was in stock, after a week of no shipping info, i finally emailed them and they told me it was backordered, when i said cancel my order i did not get another respoce till i emailed them again and it took them a day to re credit my card.
this is the only bad experience ive had with them, on past orders the shipped the same day i ordered, my advice, order it somewhere it says its in stock.
this is the only bad experience ive had with them, on past orders the shipped the same day i ordered, my advice, order it somewhere it says its in stock.
AquaCave
.Registered Member
newreef10,
The fixture that you wanted is discontinued by the manufacturer. We do have the Coralife 20" 96W quad in-stock if you need a 20" fixture from Coralife. Please give us a call or contact us directly at info@aquacave.com.
Thank you for inquiring and looking forward in assisting you with your aquatic hobby. Enrico
The fixture that you wanted is discontinued by the manufacturer. We do have the Coralife 20" 96W quad in-stock if you need a 20" fixture from Coralife. Please give us a call or contact us directly at info@aquacave.com.
Thank you for inquiring and looking forward in assisting you with your aquatic hobby. Enrico
AquaCave
.Registered Member
jeepguy242,
Let me begin by saying we are sorry that we have disappointed you in your previous order. Sometimes, when we get our replenishment from the manufacturers we do not get our quantity ordered based on product availability. I would like to assure you that we did not mean to mislead you, we are an internet business that follows first come fist serve. When someone in our office told you that it was available, because we had it at the time you called, but our billing department is still processing orders. We try our very best to provide service to our customers and sometimes we do make mistakes. We hope that our mistake in your last order did leave such bad taste that you wouldn't give us a chance to redeem ourselves. We appreciate your comment and we hope to hear from you again.
Thanks Enrico
Let me begin by saying we are sorry that we have disappointed you in your previous order. Sometimes, when we get our replenishment from the manufacturers we do not get our quantity ordered based on product availability. I would like to assure you that we did not mean to mislead you, we are an internet business that follows first come fist serve. When someone in our office told you that it was available, because we had it at the time you called, but our billing department is still processing orders. We try our very best to provide service to our customers and sometimes we do make mistakes. We hope that our mistake in your last order did leave such bad taste that you wouldn't give us a chance to redeem ourselves. We appreciate your comment and we hope to hear from you again.
Thanks Enrico
why is it that all these bad rep threads and still the same smoke and mirrors from you on every forum!
figure it out by now! your business is obviously failing, just based on your lies and the fact that you dont have more than half of your inventory listed on your site!
its been over a month since i had a nice long talk with you guys reguarding this same exact thing!
seriously i would steer everyone to not buy from this supplier PERIOD! they play the blame game 100% just ask adhi!
AquaCave
.Registered Member
Nixer,
Please let us know your name either PM or email us directly so that we can rectify your issue or fully understand your comments.
We would like to offer you one time invitation to our own building/facility and take a tour for you to realize that we do carry 90% of items listed in our site.
Your derogatory comments to our business is unnecessary and we strongly suggest to verify your resource before you site them as an example of your claim.
We look forward to hear from you. Thanks Enrico
Please let us know your name either PM or email us directly so that we can rectify your issue or fully understand your comments.
We would like to offer you one time invitation to our own building/facility and take a tour for you to realize that we do carry 90% of items listed in our site.
Your derogatory comments to our business is unnecessary and we strongly suggest to verify your resource before you site them as an example of your claim.
We look forward to hear from you. Thanks Enrico
AquaCave
.Registered Member
Jeepguy,
Please PM/email us your name so that we can review your file and see what happened to your transaction. Based on all your post throughout this forum you are dissatisfied towards our services/company. I would like to understand your frustration towards our services/company so that we can fix/rectify your issue. Thanks. Enrico
Please PM/email us your name so that we can review your file and see what happened to your transaction. Based on all your post throughout this forum you are dissatisfied towards our services/company. I would like to understand your frustration towards our services/company so that we can fix/rectify your issue. Thanks. Enrico
your lousy 5% off is a joke just like your post.
you should understand my comments just ask mike about how you lied about the ehiem 1262 pumps and he got caught up lying about my adhi refugium.
i wouldnt visit or ever patronize your company ever again period!
my comments are necessary and your lucky i didnt post the other 4 pages of b.s. from your so called customer service rep.... dont worry i saved he chat especially after they dropped the ball. oh yes and i also let adhi know about your little blame game! they were very amused that you blamed your delays on them.
AquaCave
.Registered Member
Nixer,
In reviewing your order, we did not do anything wrong in processing your order, and we are confused about your tackles abusive behavior towards our service/company. Below is a summary of events with regards to your order including specific details about what transpired based on our documentation on your file.
You have placed the order on 4/5/2010 Order ID: 33499
Original order:
ADHI Refugium 30 QTY=1 $369.95
WP-EH 1262 QTY=1 $169.95
WP-HD-K3 QTY=1 $49.95
PL-U-TUBE QTY=1 $11.95
Total: $601.80
5% -$30.10
Subtotal: $571.70
Updated order:
ADHI Refugium 30 QTY=1 $369.95
WP-SI-SY4.0 QTY=1 $156.79
WP-HD-K3 QTY=1 $49.95
PL-U-TUBE QTY=1 $11.95
Total: $559.21
5% -$29.43
Subtotal: $571.70
I personally called you that we ran out of the Ehiem pump on 4/5/2010 (evening 7:00 pm) and suggested if we are able to replace it with the Sicce Sycra water pump Model 4 ($156.79). You agreed and we updated your order to reflect the change of pump.
We shipped your order on 4/7/2010
Tracking Number:1ZY77R400391711004
Delivered On:04/08/2010 11:25 A.M.
Shipped/Billed On: 04/07/2010
Above tracking number is for the items below:
WP-EH 1262 QTY=1 $156.79
WP-HD-K3 QTY=1 $49.95
PL-U-TUBE QTY=1 $11.95
We created a Purchase Order for your Sump on 04/07/2010 and the manufacturer shipped it on 04/08/2010. It arrived at your location on
04/13/2010.
During shipping time frame: You have called and ask why your sump is not with your order and you where belligerent towards my co-worker because he was not able to give you a tracking number and ask if he was capable of transferring a call to Albert. To alleviate more hostility from you and move forward, we gave you another 5% on top of the 5% you already received. In-fact we gave you more than 10% because he gave you the exact amount of the original discount.
Tracking Number:1Z59YV300393011875
Status: Delivered
Delivered On:04/13/2010 11:13 A.M.
Shipped/Billed On:04/08/2010
Total: $559.21
5% -$29.43
Subtotal: $571.70
5% -$29.43
Total: $542.27
With all the information gathered for your order, I think that we have accommodated you more than enough to satisfy the 1 day late in creating a purchase order for your sump. Your dissatisfaction towards the service and processing of your order is inconceivable to any normal situation. There is no deceit of any kind regarding your transaction and to use such strong words to describe our company is totally unacceptable. I will leave you with a quote from your response "your lousy 5% off is a joke just like your post" W.C.
In reviewing your order, we did not do anything wrong in processing your order, and we are confused about your tackles abusive behavior towards our service/company. Below is a summary of events with regards to your order including specific details about what transpired based on our documentation on your file.
You have placed the order on 4/5/2010 Order ID: 33499
Original order:
ADHI Refugium 30 QTY=1 $369.95
WP-EH 1262 QTY=1 $169.95
WP-HD-K3 QTY=1 $49.95
PL-U-TUBE QTY=1 $11.95
Total: $601.80
5% -$30.10
Subtotal: $571.70
Updated order:
ADHI Refugium 30 QTY=1 $369.95
WP-SI-SY4.0 QTY=1 $156.79
WP-HD-K3 QTY=1 $49.95
PL-U-TUBE QTY=1 $11.95
Total: $559.21
5% -$29.43
Subtotal: $571.70
I personally called you that we ran out of the Ehiem pump on 4/5/2010 (evening 7:00 pm) and suggested if we are able to replace it with the Sicce Sycra water pump Model 4 ($156.79). You agreed and we updated your order to reflect the change of pump.
We shipped your order on 4/7/2010
Tracking Number:1ZY77R400391711004
Delivered On:04/08/2010 11:25 A.M.
Shipped/Billed On: 04/07/2010
Above tracking number is for the items below:
WP-EH 1262 QTY=1 $156.79
WP-HD-K3 QTY=1 $49.95
PL-U-TUBE QTY=1 $11.95
We created a Purchase Order for your Sump on 04/07/2010 and the manufacturer shipped it on 04/08/2010. It arrived at your location on
04/13/2010.
During shipping time frame: You have called and ask why your sump is not with your order and you where belligerent towards my co-worker because he was not able to give you a tracking number and ask if he was capable of transferring a call to Albert. To alleviate more hostility from you and move forward, we gave you another 5% on top of the 5% you already received. In-fact we gave you more than 10% because he gave you the exact amount of the original discount.
Tracking Number:1Z59YV300393011875
Status: Delivered
Delivered On:04/13/2010 11:13 A.M.
Shipped/Billed On:04/08/2010
Total: $559.21
5% -$29.43
Subtotal: $571.70
5% -$29.43
Total: $542.27
With all the information gathered for your order, I think that we have accommodated you more than enough to satisfy the 1 day late in creating a purchase order for your sump. Your dissatisfaction towards the service and processing of your order is inconceivable to any normal situation. There is no deceit of any kind regarding your transaction and to use such strong words to describe our company is totally unacceptable. I will leave you with a quote from your response "your lousy 5% off is a joke just like your post" W.C.
1 day huh actually you waited 2 days for my pump then you called me to change my pump then i called you after i got my pump and brought up the refugium which was not ordered till after my pump shipped then you blamed adhi said they were custom order which i already talked to adhi and they stock what i ordered..get your facts straight!.
p.s. you also forgot i talked to you before all of this on the phone and asked specifically about the eheim pump and the refugium both which there was no mention of any delay... then again i wouldnt expect you to let that cat out of the bag either
Last edited:
AquaCave
.Registered Member
We really don't know how to help you understand the situation/issues you have towards your purchase or outlook/perception in life.
We do not have time to contrive on every single order to mislead someone because they ordered from us.
You have called the manufacturer if it's in-stock and he said it's available. I wish all items we carry is the same size of jelly beans that I can put several colors and flavor in one jar. But the truth to this matter is not all customers that we cater to choose a standard sump dimension. It serves as a base price point for sump configuration.
We truly do not know how to help you feel better about your purchase. Your convince that we are in business to take advantage of you or other people. Your purchase was processed and shipped a month ago and it feels like it was yesterday in the way you explain the issue. Your vulgar words and demeanor to our service and company is really over the top. Would you like us to post the store front order so that you know when you ordered this items?
At this point, I don't think we are qualified/certified to assist in trying to help you feel better about your purchase or perception in life.
We do not have time to contrive on every single order to mislead someone because they ordered from us.
You have called the manufacturer if it's in-stock and he said it's available. I wish all items we carry is the same size of jelly beans that I can put several colors and flavor in one jar. But the truth to this matter is not all customers that we cater to choose a standard sump dimension. It serves as a base price point for sump configuration.
We truly do not know how to help you feel better about your purchase. Your convince that we are in business to take advantage of you or other people. Your purchase was processed and shipped a month ago and it feels like it was yesterday in the way you explain the issue. Your vulgar words and demeanor to our service and company is really over the top. Would you like us to post the store front order so that you know when you ordered this items?
At this point, I don't think we are qualified/certified to assist in trying to help you feel better about your purchase or perception in life.
lets bump this back up! as i see your still up to the same thing.
btw nice attempt at a persional attack
DC_40gallon
New member
This needs another bump from one of many unsatisfied customers.
FOLKS - DO NOT DO BUSINESS WITH THESE PEOPLE!!
All they will do is say "oh, send us your invoice number and we will look into it"
Maybe they should do their job right the first time or look into why they cant do their job right at all.
FOLKS - DO NOT DO BUSINESS WITH THESE PEOPLE!!
All they will do is say "oh, send us your invoice number and we will look into it"
Maybe they should do their job right the first time or look into why they cant do their job right at all.
AquaCave
.Registered Member
Nixer,
Please let us know how we can help you? What kind of response are you trying to get from us for you to be satisfied and/or feel better about the situation you encountered 2-3 months ago.
We know its not about the discount because we have given it to you. What is it about? "lie"? We told you that we do not have any intention or time to lie about an availability. Why would we single out 1, 2, or even 3 orders from the rest of orders we receive to lie about something like availability? It does not make sense to me that your level of frustration is this high. Specially when it's about 1- 2 day late in processing. Whats the rationalization of the intensity/effort your using to promote this negativity? for late delivery? Is there something that we did not offer to have closure on this issue? Please let us know. Thanks
Please let us know how we can help you? What kind of response are you trying to get from us for you to be satisfied and/or feel better about the situation you encountered 2-3 months ago.
We know its not about the discount because we have given it to you. What is it about? "lie"? We told you that we do not have any intention or time to lie about an availability. Why would we single out 1, 2, or even 3 orders from the rest of orders we receive to lie about something like availability? It does not make sense to me that your level of frustration is this high. Specially when it's about 1- 2 day late in processing. Whats the rationalization of the intensity/effort your using to promote this negativity? for late delivery? Is there something that we did not offer to have closure on this issue? Please let us know. Thanks
cablebox2003
New member
Great Service
Great Service
Well I have made several orders with them and never had a problem. They have my business for as long as im in the hobby. Great job Aqua Cave some of the best prices and service on the net. I love your company. But you cant make everybody as happy as I am with you great service.
Great Service
Well I have made several orders with them and never had a problem. They have my business for as long as im in the hobby. Great job Aqua Cave some of the best prices and service on the net. I love your company. But you cant make everybody as happy as I am with you great service.
patsfan1130
Premium Member
I too have made many purchases from them and have been quite happy. prices and shipping have always been spot on.
jcolletteiii
New member
Best prices I've seen online for many products, and a 5% off coupon that reliably works. I have to say, however, that communication could use some improvement, and my order did not ship for 3 days. Have to say, satisfied nonetheless - I can wait a couple of extra days for the savings over other sites. One suggestion that I have for Aquacave: add an in stock/out of stock indicator for your products. That way, if people need something right away, they know upfront that they will be waiting for it.
late delivery?
what about the crap with the pump
then the crap with the refugium
oh then the 3 times you tried to blame everyone else for your delays
then how about that CS chat when magically i got a tracking number after you guys hung up on me 2 times on the phone.
no its not about the discount
its about the fact that your business has been playing this crap for too long.
and i WILL NEVER DEAL WITH YOUR COMPANY AGAIN due to your B.S.
what about the crap with the pump
then the crap with the refugium
oh then the 3 times you tried to blame everyone else for your delays
then how about that CS chat when magically i got a tracking number after you guys hung up on me 2 times on the phone.
no its not about the discount
its about the fact that your business has been playing this crap for too long.
and i WILL NEVER DEAL WITH YOUR COMPANY AGAIN due to your B.S.
Just curious NIXER, You placed your order on 4-5-10. You recieved your instock items 3 days later. Then you recieved a Large sump (which is very common for stores to not stock and have shipped dirrect from the manufacturor) 5 days after that. Is this correct? Im just trying to figure out what aquacave did wrong here? It sounds to me like you may have assumed you would recieve your sump imediatly and since it didnt happen as quickly as you wanted it to you got upset. I see no reason here to drag a companies name through the mud cause you had to wait for your sump to ship to you a few days after your other stuff arrived. I hope you have better patience with your tank or it will never be up to your high expectations either.
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