Will is great and he will help you as much as he can. Unfortunately with these lights & the fact that they come from Italy you might have to resort to bandaids to get them to do what you want them to do. I have mentioned the clock issue with getting them to fire on when you want them to & that works. It just seems insane to have to do that with something this expensive. And with issues like that there's nothing Will could do. The same goes for the noise, heat & "new" bulb feature not working. You just have to accept those things.
The problem I have is that if you limit the sunrise/sunset to 5 minutes, accept that the "new" bulb feature works haphazardly, accept the heat is similar to other lights & that the noise of the ACLS is pretty loud... what have you got left? What are the benefits that merit this kind of coin? If I had these lights on order right now, knowing what I know from using them, I'd try & return them unopened. Imagine the fixture you can get for $5k... or for $3k and spend the other $2k on livestock. Will is great to deal with, I can't believe he wouldn't accept the lights back. You can always turn back.