Broken SEIO 1500 Magnetic Impeller...

[PITSTOP]

Good morning,

Recently, I purchased a SEIO 1500 from Premium Aquatics.

I has been in operation in my SPS reef for approx. 2 months.

It is always on; no timers or wavemakers.

About three weeks ago, during regular cleaning of the unit with vinegar, I noticed a hairline crack running the length of the magnetic impeller.

The crack has 'opened up' and there is a crack of equal size of the other side of the magnet as well. This has resulted in the unit being completely inoperable, the impeller is elliptical instead of circular.

I have tried, unsuccessfully multiple times to get into contact with TAAM/RIO for replacement parts.

I have been a loyal customer and have spent thousands at Premium Aquatics, please help me out here.

PitStop

 

[Jeremy B.]

Hi,

Sorry to hear of your pump problem. Please email your full name directly and we'll see if we can get it taken care of for you. jeremy@premiumaquatics.com

Thanks,
Jeremy

 

[Alarmguy66]

I had one that did the EXACT same thing within 90 days of purchase. I took it back to the LFS and they replaced it on the spot.

The replacement has been in operation for 10 months now, no problems.

 

[PITSTOP]

Jeremy,

Any update on replacing the impeller assembly?

The broken impeller magnet is most likely a manufacturing defect.

According to Alarmguy66, "I had one that did the EXACT same thing within 90 days of purchase. I took it back to the LFS and they replaced it on the spot."

Thanks, Adam

 

[Jeremy B.]

Hi,

I do not have any in stock right now, so I have been dilligently trying to get ahold of Rio, with no luck. I am just going to open up a pump and pull the impeller out and ship to you. So the impeller will not have any packaging, etc, just so you are aware of that. I will have it shipped out today.

Thanks,
Jeremy

 

[PITSTOP]

See this is why I deal with Premium Aquatics folks.

A+++ customer service.

Jeremy, thank you. This is now several times that you have provided me with individualized service. For that, I thank you!

 

[Charlie Davidson]

I too love Premium Aquatics !!Alarmguy is very lucky to have a LFS that treats him that way-- bet it was Alantis aquariums here in Richmond!